1. My company provides a technology platform that analyzes the digital reputation of multi-location companies. For banks, we aggregate every customer review from sites like Yelp, Google & Facebook. We benchmark each location against local competitors. We provide customer sentiment analysis – enterprise wide and also down to each branch location. And we show how customer experience impacts their search visibility. Of all the industries we work with, retail banking is by far the most lagging in both technology and executive interest in improving.

    (Editor’s Note: This comment teeters on “pitchy” and we did make edits prior to approving it. We don’t typically publish self-promotional comments.)

Speak Your Mind


Show Comments