Chebanca – Micro Branch
This branch is essentially an ATM and customer service center, using little more space than they typical bedroom — a compact footprint that’s ideal for mall locations and inside grocery stores. The giant floor-to-ceiling LCD wall creates a retail experience that is truly impressive.
See More: 10 Branches Designed To Wow The Digital Banking Consumer
Forte Bank
It’s hard to believe this branch concept comes from Kazakhstan, the native home of Borat, and the butt of many jokes stereotyping backwards Eastern European countries. This design looks just as modern and contemporary as any branch you’d see in other parts of the world, if not more so. The space offers three distinct experiences: an assisted sit-down zone, a private meeting space, and a fast-casual service zone. Source: Dinn Design
See More: 14 ‘Branch of the Future’ Designs
BTPN Bank – Jenius Mobius Hub
BTPN Bank launched its new Jenius Mobius Hub in Jakarta, Indonesia. Jenius is the bank’s mobile banking offshoot — a digital banking arm like UBank. So why a physical manifestation of the digital Jenius app? The ‘Mobius Hub’ is a natural physical extension of the Jenius App – a ‘pop-up’ concept which behaves as a tactical marketing tool for acquisition, awareness and education. Source: allen international
See More: Feast Your Eyes On This High-Tech, All-Digital Branch
Richwood Bank – Cafe
This branch concepts is built around a fully-functioning espresso café. It opens earlier than other locations to accommodate caffeine-craving consumers. A pair of dual-station teller pods are tucked to the right of the entry. Source: K4 Architecture & Design
Santander Bank
Source: allen international
BPER Banca – Branch Prototype
This branch concept aims to remove the physical barriers (e.g., bullet-proof glass, high-security doors) by offering an open and transparent experience that is simultaneously friendly, natural and appropriately institutional. The interior draws on a combination of natural materials — wood and glass — to create a space that evokes something akin to an Apple store. The service experience starts with a concierge who issues a “beeper” to branch visitors that’s similar to those that restaurant hosts use with diners on a waiting list — an interesting approach to queuing. BPER Banca will deploy 40 more branches utilizing this concept, and will also retrofit the remaining 1,200 branches in a similar style. Source: Dinn Design
Triodos Bank
Source: Pinkeye Design Studio
China Zheshang Bank
Headquartered in Hangzhou, China, China Zheshang Bank has a network of 300 branches in major Chinese cities across the country. Their new branch concept features a vibrant building exterior and a 24-hour self-service area. Visitors are greeted by an inviting reception desk and glass identity wall with an easy-to-use queuing computer. The cash and non-cash areas feature unique, architectural privacy elements with built-in queuing signs and highly visible numbers that make it easy to find the right service counter. There is also an “electronic learning zone” with a curved screen and comfortable seating for educational seminars. Source: Shikatani Lacroix
ING Direct
This retail branch features a 24/7 multi-function ATM, online banking area, consultative sit-down service desks, and an open event area for seminars and receptions. Source: Crea International
CIBC – Airport Locations
To expand its range of retail formats, CIBC developed these branch concepts for airport environments, including inline storefronts, kiosks and freestanding pop-up islands. The interiors feature a range of amenities travelers will appreciate, like comfy seating and complimentary refreshments. Source: allen international
Commonwealth Credit Union
This branch uses the teller pod concept, but presents the stations in a more traditional and familiar format — in a row, with counters and interesting glass-bubble partitions. A concierge/welcome desk anchors the experience in the center of the branch. A beautiful LED lighting display was deployed in the vestibule’s tower, with a rainbow of colors that continually shift throughout the night. Notice in the lounge/waiting area that the credit union provides a coffee and hot cocoa station, complimentary popcorn, and a refrigerator with refreshments. Source: K4 Architecture & Design
Sberbank
Images showing an assortment of teller/service stations from this major Russian retail banking provider. Interestingly, this style of sit-down service is common across Europe — sharply contrasting with the stand-up style of service dominating the North American market.
