From Prospect to Evangelist: Retail Banking Text and Webchat Strategies

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Customer experience expectations have been evolving for years and was shifted into overdrive as a result of the pandemic.

This digital disruption affected all aspects of consumers’ lives, resulting in sky-high customer service expectations in banking and beyond.

This 30-page report from Podium takes a look at the modern banking customer and how banks and credit unions must up their customer experience game to attract, convert and retain them.

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