Jessica Kendall
Articles written by Jessica Kendall
Institutional Leadership Gets Real When Easy Answers Disappear
Red Rocks CEO Darius Wise shares how candor, accountability, and disciplined experimentation can turn difficult decisions into transformation.
How to Prepare Your Bank Now for Customer Relationships Led by AI Agents
Deloitte’s Nick Cowell explains how banks can turn proprietary customer data into contextual insights that will strengthen relationships as AI advances.
Credit Unions Can’t Afford to Let Growing SMBs Outgrow Them
Smaller businesses already value credit unions, but fragmented banking relationships create openings as their needs become more sophisticated.
AI Is Changing the Economics of Affiliate Marketing. Here’s How
Affiliate marketing is still a significant customer acquisition channel for financial brands, but costs per acquisition are under pressure.
Your Bank’s AI Ambitions Are Only as Strong as Your Governance
With AI use doubling among your employees, banks need governance that can keep pace from experimentation through deployment and oversight.
The K-Shaped Consumer Is Giving Way to Something More Complicated
Broader spending growth and healthier finances are reshaping how retail banks should understand customer needs and financial momentum.
