Jessica Kendall
Articles written by Jessica Kendall
Your Customers Are Getting Wealth Advice Somewhere Other Than Your Bank
As consumers seek investment guidance from social media and AI, banks must turn demand for trusted advice into lasting engagement.
The Trust Paradox: Why the Next Era of Retail Banking Hinges on AI Orchestration
Banks need to move from conversational AI strategies from deflection to orchestration. Here are four pillars of that transformation.
Small Businesses Are Ready and Willing to Switch Banks for Better Support
Business owners want greater control, simpler tools, and meaningful rewards, creating new ways for banks to deepen relationships and grow revenue.
Turn Generational Insights into Stronger Banking Relationships
Customer expectations vary by life stage, but timely digital experiences can turn those differences into deeper relationships.
When AI Agents Act for Customers, Banks Must Rethink Trust
Big banks identify five principles that can preserve trust as AI agents gain authority to recommend, decide, and transact for customers.
Your Bank’s Security Experience May Be Driving Customers Away
Consumers trust banks to protect them, but outdated authentication can undermine that trust at the moments that matter most.
