Artificial Intelligence
Articles about how banks and credit unions can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
Articles
As AI Targets Business Banking, Will Relationship Managers Become Obsolete or Superpowered?
Here’s how AI and emerging tech are transforming banking’s most human role — the relationship manager — while keeping the personal touch that clients value most.
You Won’t Find GenAI Under The Hood of BofA’s Erica… Yet
Bank of America’s virtual assistant will stick with a blend of natural language processing, machine learning, and human input until GenAI improves.
Can Bots Teach Empathy?
Some banks are using AI to train their customer service staff, but can bots really teach ‘people skills’ to humans?
Keeping Payments at Mastercard on AI’s Leading Edge — without Falling Off
Rolling with rapidly evolving artificial intelligence technology requires the payment network’s AI and data chief to balance aggressive innovation with caution.
Reality Check: Is AI’s Promise to Deliver Competitive Advantage a Dangerous Mirage?
Yes, AI will drive innovation in banking. But if everyone is deploying the same tools in support of lookalike strategies, is the industry just on a fast track to more commoditization?
Closing the Digital Divide: Credit Unions Should Prioritize Tech Over Transactions
Credit unions are realizing that to prioritize members’ experience and build loyalty, they must meet members where they are — everywhere.
Webinars, Podcasts, Reports
Breaking Down Barriers to Deploy GenAI Solutions Faster
Learn about overcoming implementation challenges, managing GenAI risks and creating sustainable frameworks for success in digital banking.
Transforming Banking Data into Customer Value
While many banks excel at data collection and storage, they often fail to turn this data into actionable intelligence that enhances customer value.
Getting Your Financial Services Content Indexed on AI Engines
AI is changing financial services marketing, marking the biggest disruption since Google’s rise in the early 2000s.
AI and the Future of Lifecycle Marketing in Financial Services
Explore how AI is shaping the future of lifecycle marketing in financial services. Join industry experts Justin Orgel and Rutger van Faassen for this webinar.
Bridging the Generative AI Readiness Gap
Monica Hovsepian and John Radko from OpenText share their thoughts on the current state of AI in banking, its potential to transform customer experiences, and strategies for fast and seamless deployment.
NVIDIA Executive Reveals How AI is Reshaping Financial Services
NVIDIA’s Malcolm deMayo talks why 75% of institutions consider their AI capabilities industry-leading or competitive and discuss the finding that 97% plan to increase their AI infrastructure spending this year.
