Caroline Hroncich
Articles written by Caroline HroncichDisplay Options Compact View Detailed View
Can Bots Teach Empathy?
Some banks are using AI to train their customer service staff, but can bots really teach ‘people skills’ to humans?
Your Customer-facing AI Systems Will Make Mistakes. How Can You Reduce the Risks?
As AI booms, understanding how these tools interact with customers, source information and generate responses is crucial.
As Banks Embrace AI, Soft Skills Matter More Than Ever
Banks are increasingly turning to AI for customer interactions, making soft skills like empathy and communication more valuable than ever.
5 Key Demographic Trends for Bank Marketers to Watch in 2025
From the resurgence of in-branch banking to the rise of older homebuyers, here are the key demographic shifts bankers should watch in 2025.
AI Hype in Banking Cools as Skepticism Grows
Concerns over the inaccuracies of generative AI tools have dampened some of the enthusiasm surrounding the technology.
Why Some Community Banks Are Ditching Social Media Marketing for Streaming Platforms
Bank marketers are increasingly flocking to streaming services as a way to advertise — but it’s more than just a return to traditional TV ads.
