Mobile Channel Archive
CIBC has rolled out one digital innovation after another — mobile account opening, a mobile mortgage app, and voice banking. What's next?
Helping customers enroll in and use digital payment services improves engagement, increasing revenue and loyalty while decreasing attrition.
Millennials may be more likely to embrace the 'next best thing' in mobile banking, but Boomers are the segment with the most potential for growth and profits.
As consumers' expectations balloon, satisfaction with the digital banking experience is sagging. Who will rise to the challenge?
Combining the power of artificial intelligence and social messaging, chatbots yield increased engagement with decreased costs.
Improving traditional bank and credit union user experiences requires a combination of advanced design and digital technology.
Here are some of the features that make a mobile banking app great, with examples of banks and credit unions that have deployed them.
The 'Smart Savings Account' from Moven provides a mobile-first savings option that includes tracking, gamification and incentives to save.
To create optimal digital channel experiences, there should be alignment with physical channel delivery and integration with social channels.
Technological advancements now enable voice calls, video chats, instant messaging and screen sharing at the touch of a button — all from with your mobile banking app.
This pioneering new feature enables users to make secure payments from any mobile app that uses a smartphone's keyboard, and do so in about five seconds.