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Culture & Leadership Archive

toxic_sales_culture

Banking on the Hard Sell: How Cross-Selling Can Kill Your Culture

Here are five ways that a cross-selling obsession can suffocate morale and kill your brand.

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work_stress_woman

Two-Thirds of Bankers Are So Stressed, They May Quit Their Job

Research reveals serious consequences for stressed out banking executives facing pressure to achieve growth and hit goals.

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method

Using Culture + Design To Build a Disruptive Breakthrough Brand

Method, a scrappy, irreverent soap brand, offers financial marketers essential lessons in how to disrupt any stodgy, undifferentiated category — even banking.

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Decision Aids, Concept Image. Proactivity

Moving from a Reactive to Proactive Digital Culture

Financial institutions can no longer afford to be focused on short-term quarterly results at the expense of long-term cultural change.

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multitasking

5 Roles of a Successful Digital Banker

The expectations of today's digital banker are far different than the job description of yesterday's retail banker.

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social_slurs

Send a Tweet, Get Fired

Bank and credit union employees are getting themselves fired for boneheaded social media posts. This is a reputational risk to your brand you must mitigate.

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board_directors

Why You Should Worry About The Tech Vacuum In Your Board Room

Financial institutions need to increase the level of technology expertise at the board level to respond to new digital challenges and opportunities.

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millennials_boomers

The Digital Marketing Divide: Boomers vs. Millennials

Boomers are running bank marketing departments, and that could be a big problem when it comes to digital channels. Here's why.

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board room200

Is Your Bank’s Board of Directors Prepared for the Future?

The role and composition of a financial institution's board of directors must reflect the changes sweeping across the banking industry.

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distractions200

Fintech: Banking Disruptor or Distractor?

Traditional institutions must improve the customer experience and leverage new tech instead and avoid distractions from quasi "disruptors."

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help_wanted

Winning the Talent Wars in Banking

To win the talent wars, the banking industry needs to convince future leaders that there is a culture of innovation, the ability for development and a focus on digital transformation.

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getting_the_axe

4 Things Financial Marketers Say That Could Get Them Fired

Sometimes CMOs in the banking industry don't realize how they sound to others in the C-suite — particularly their CEO.

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culture

Rock Then Roll: The Secrets of Culture Driven Leadership

Your financial institution's internal culture is the 'secret sauce' needed to bring out the best in everyone and build your brand.

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marketing_gaps

The Marketing Divide: How CMOs and The C-Suite Must Connect

In the financial industry, there are major disconnects between CMOs and their peers at the executive table. How does everyone get on the same page?

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digital_champions

Why Every Retail Financial Institution Needs a Digital Champion Now

Is anyone spearheading your organization's digital strategy? Here's what banks and credit unions should look for when creating this new role.

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facebook_at_work

Big Bank Taps ‘Facebook at Work’ to Foster Innovation

Checking Facebook at work is usually a no-no at most banks and credit unions. But 100,000 RBS employees are being told to do exactly that.

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bank_infographic

Infographic: How Bank CEOs and Boards View Strategic Challenges

Data reveals how bank CEO and their directors feel about growth, threats, branches, Millennials, tech and more.

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org_chart

Infographic: Anatomy of Bank & Credit Union Marketing Departments

Findings from a study of 250 financial institutions — their structure, titles, tenure, prior experience, staffing levels, and who's hiring.

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change

Banking Leaders Must Become Champions for Change

The unprecedented scale of change in banking demands greater internal agility and leadership — across your entire organization.

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banking_IT_executive

Banking Policies Out of Touch with Consumers

Financial institutions are riddled with tedious policies and arcane processes. Why? Because they are totally out of touch with consumers.

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