Ease of Switching in Fintech Era Jeopardizes Loyalty to Banks
Primary institution satisfaction is strong, but new data shows switching activity is rising as people spread their banking business
Bank Culture
Articles about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
The Tech-Forward Bank Day Arrived (Here’s What it Looks Like)
Small institutions now have an edge — if they update their business model. Five traits mark the successful bank and point the way
7 Traits Bankers Can Learn From Olympic Champions
Many of the skills that Olympic champions possess are the same skills that can help banks and credit unions be
5 Ways Banks & Credit Unions Must Mitigate Risks and Losses
Increased use of digital technology brings more cyberattacks, but some fast-growing threats are surprising, like overdraft
How to Overcome the 5 Most Common Obstacles to Growth in Banking
Typical consumer (and employee biases) often derail sales and hurt customer experience. Understanding them is the key to counteracting
Credit Unions Buying Banks at a Breakneck Pace: Here’s How It Works
In 2021, 13 credit unions acquired community banks. Don’t be surprised to see this number double in 2022, setting a
How One Fintech Is Building a Sustainable Empire
With over five million customers and a focus on sustainable finance, Aspiration's strategy couldn't be more different from its
SoFi Gets Approval to Become a Bank – Should Legacy Banks Care?
A charter is a plus for the fintech, but the impact for traditional institutions may depend on the status of their digital
Is Your Financial Institution Ready for These Tough Consumer Questions?
Banking prompts many questions, plus people read blogs titled 'Questions your bank doesn't want you to ask.' Preparation is
Will Biden’s Regulators Totally Redefine Bank Mergers in 2022?
A convergence of new leadership in federal banking agencies and significant changes to bank merger policies promise major
The Secret to Bank Innovation Goes Way Beyond ‘Culture Change’
Willingness to act when the outcome is unknown and to look for options on 'the edge of money' are crucial for financial institution
The Role Banks & Credit Unions Must Play to Prevent Human Trafficking
All financial institutions have anti money laundering programs, but human trafficking keeps evolving and the industry must stay
3 Retail Banking Trends the Industry Still Isn’t Getting Right
Directionless digital transformation spending, clueless reactions to the Great Resignation, and growing digital onboarding fails are
9 Retail Banking Reflections and Keys to Success for 2022
The best way that banks can prepare for the future is to reflect on the progress and shortfalls of the
Why Strong Visual Branding and Communication Are Vital in Banking
Effective use of video and graphics helps financial institutions capture consumer and employee attention, building brand value and
Why Banking Is Only at the Start of Its Diversity and Inclusion Journey
Banks and credit unions are working to integrate diversity — but they are not even close to where they need to be, say two top
Banks Are All Fintechs Now (or Soon Will Be), But Do They Have the Right Talent?
A new report flags the skills gap financial institutions face as the industry becomes more tech driven. Altering hiring criteria is
It’s Time to Empower a Mobile Workforce in Banking
The future of work in banking will become detached from physical facilities and become increasingly mobile
How the Banking Industry Will Survive ‘The Great Resignation’
The pandemic's job impact is far from over and, even worse, could morph into 'The Great Job Hopping' trend. Here's what banks should
‘Dear Steve, We’re Sorry You’re Dead’ (But I’m Not Dead!)
Relying on people's inertia is a lousy cross-selling concept when technology should make relationships at least coherent, if not wonderful.
The Secrets to Serving the Unbanked Profitably
Digital isn't the only solution to serving the unbanked. One key is to not treat this challenging 'segment' as a segment at
Mining for CX Gold: How Financial Institutions Can Engage Employees
Approached correctly, staffers will offer valuable intel about how well an institution works, as well as what they're hearing from customers.