Articles about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
Dissatisfaction with banks could hike attrition in 2024. The solutions begin with simple behavioral adjustments in branches and call centers.
Webinar: Programming to Support Your Communities During a Financial Downturn
Learn why financial institutions should play a key role in supporting consumers during downturns — and how they can do it.
Did CFPB Hit Wells Fargo Harder in Its Reputation Than Its Wallet?
Is the battering over for Wells Fargo? What lessons can banks learn about rebuilding a brand from its ongoing repair efforts?
Conflict Resolution: A Banking Expert on Causes and Cures
Strategic planning, leadership changes and M&A all spark an increase in workplace conflict. Get insight on how to resolve it.
Robo-Advisor Betterment’s ‘Challenger Mindset’ Drives Growth
Betterment’s president says differentiating its offerings led to growth in the consumer, advisor and employer markets.
How Emotion Drives Customer Loyalty in Banking
Customer loyalty to a financial institution comes from being treated like a person, not an account. Sounds obvious, but it's all too rare.
Big Risks from Unmonitored Use of Messaging Apps By Bank Employees
An SEC crackdown highlights the legal and reputation risks 'off-channel communications' pose for all banks. Here’s what to do.
Three Secrets to Successful Bank Mergers & Acquisitions
Bank mergers are booming — and some will disappoint. But execs can improve the odds of success with the right priorities, pace and culture.
Your Back Office: The Missing Piece of Great CX
Banks need to start developing technology that works for both consumers and back-office is critical if financial institutions want to differentiate themselves, says Verint's global senior director Nicole Nevulis.
How Charitable Giving Impacts Customer Satisfaction at Banks
Nearly three-quarters of consumers donate to charity, and they’re a flight risk if their financial institutions aren’t just as engaged.
How a ‘Payday Loan’ Alternative Made a Small Bank a Star On CNBC
An innovative small-dollar loan program from the U.S.'s largest Black-owned bank caught the eye of the producers filming a CNBC docuseries.
What Does a Chief Sustainability Officer Do and Should Banks Have One?
Climate-related missteps risks are growing, and more chief sustainability roles are being named. But their role isn't always well defined.
How to Be Consumers’ Go-To Bank In Volatile Times
Economic stress is changing consumer psychology about money. Here are three marketing tactics banks can use to win consumer confidence.
BMO Harris: Why It’s Important to Promote Gender Diversity in Fintech
The banking industry is growing more gender inclusive. Still, how many female fintech founders have you seen? Not many, suggests BMO Harris Bank's Niamh Kristufek and Andrew Harrison who emphasize how investing in female founders is critical.
Fintech Slump Gives Banks a Great Shot at Closing the Talent Gap
Fintech layoffs and changing economic conditions are making banks and credit unions more attractive for tech workers — a crucial opportunity.
Leadership During Times of Uncertainty
The Covid pandemic signaled a new need for strong leadership in the modern financial institution. Charlene Li, chief research officer at PA Consulting, talks how banks can create a stronger culture of leadership.
Daylight: Meeting the Unique Needs of the LGBTQ+ Community
Nearly 30 million Americans consider themselves part of the LGBTQ+ community, but how banks and credit unions market LGBTQ-friendly products? Daylight is doing that, says CEO Rob Curtis.
Are Big Banks Hurting Competition, Innovation and Equality?
The largest banks have the biggest competitive innovation in today's financial industry, says author James Bessen. That's why the industry needs to democratize technology.
Bank DEI: From Empty Words to a Real Priority
Chief Diversity Officers are in demand. Are financial institutions prepared to institute the necessary changes to support their success?
Three Factors Can Make or Break Your Bank’s Strategic Plan
How banks and credit unions sort out sales culture, branching strategy, and budget controls will impact their future success.
The Value of Turning Bank Employees Into Entrepreneurs
Entrepreneurship is a mindset. A seasoned entrepreneur/investor shares how banks can nurture that creativity to drive innovation.
Chase Bank’s CEO Jamie Dimon: Brace for Competitive Carnage in Banking
Between banks, credit unions, big techs and fintechs, the banking space is overcrowded, where there will likely be more losers than winners.
Is Hybrid Work-from-Home the New Normal in Banking?
A blend of remote and in-office may be the future of work in banking and essential to finding talent. Some embrace it, others resist.
