Articles about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
A strategic plan only works well when the entire team gets behind it. Surveying the board and management can ensure there's no misalignment.
SoFi Gets Approval to Become a Bank – Should Legacy Banks Care?
A charter is a plus for the fintech, but the impact for traditional institutions may depend on the status of their digital transformation.
Is Your Financial Institution Ready for These Tough Consumer Questions?
Banking prompts many questions, plus people read blogs titled 'Questions your bank doesn't want you to ask.' Preparation is key.
Will Biden’s Regulators Totally Redefine Bank Mergers in 2022?
A convergence of new leadership in federal banking agencies and significant changes to bank merger policies promise major upheaval.
The Secret to Bank Innovation Goes Way Beyond ‘Culture Change’
Willingness to act when the outcome is unknown and to look for options on 'the edge of money' are crucial for financial institution growth.
The Role Banks & Credit Unions Must Play to Prevent Human Trafficking
All financial institutions have anti money laundering programs, but human trafficking keeps evolving and the industry must stay vigilant.
3 Retail Banking Trends the Industry Still Isn’t Getting Right
Directionless digital transformation spending, clueless reactions to the Great Resignation, and growing digital onboarding fails are killers.
Beyond Banking With Nick Kennedy: A Force For Positive Change
It's vital for bankers to recognize existing problems within CX and leverage these opportunities to take smart risks and set a new standard.
9 Retail Banking Reflections and Keys to Success for 2022
The best way that banks can prepare for the future is to reflect on the progress and shortfalls of the past.
Why Strong Visual Branding and Communication Are Vital in Banking
Effective use of video and graphics helps financial institutions capture consumer and employee attention, building brand value and trust.
Why Banking Is Only at the Start of Its Diversity and Inclusion Journey
Banks and credit unions are working to integrate diversity — but they are not even close to where they need to be, say two top consultants.
Banks Are All Fintechs Now (or Soon Will Be), But Do They Have the Right Talent?
A new report flags the skills gap financial institutions face as the industry becomes more tech driven. Altering hiring criteria is crucial.
It’s Time to Empower a Mobile Workforce in Banking
The future of work in banking will become detached from physical facilities and become increasingly mobile enabled.
How the Banking Industry Will Survive ‘The Great Resignation’
The pandemic's job impact is far from over and, even worse, could morph into 'The Great Job Hopping' trend. Here's what banks should know.
‘Dear Steve, We’re Sorry You’re Dead’ (But I’m Not Dead!)
Relying on people's inertia is a lousy cross-selling concept when technology should make relationships at least coherent, if not wonderful.
The Business Case for Financial Inclusion in Banking
Everyone in banking is talking about the underserved markets. But, are there any institutions actually serving the unmet needs of the underbanked? There's more to it, says Deloitte's Courtney Davis.
The Secrets to Serving the Unbanked Profitably
Digital isn't the only solution to serving the unbanked. One key is to not treat this challenging 'segment' as a segment at all.
Mining for CX Gold: How Financial Institutions Can Engage Employees
Approached correctly, staffers will offer valuable intel about how well an institution works, as well as what they're hearing from customers.
Building an Emotional Connection in Banking
Consumers are spending more and more time on digital marketplaces and on social media platforms, further emphasizing the need for speedy and efficient convenience. The chief marketing officer at TD Bank in the U.S. Tyrrell Schmidt is working on just that.
Justice Department Sets Major Fair-Lending Enforcement Push
Banks and credit unions must evaluate marketing, branch and lending strategies as the Attorney General targets redlining in mortgage markets.
4 Real-World Lessons from Banks Wrestling with Digital Transformation
Creating a seamless experience while keeping everything running may feel impossible for many institutions. Here's how you can pull it off.
Banks’ Brand Risk Grows As People Become Numb to Cyber Fraud
Despite a doubling of identity theft reports, people grow less concerned about the risks, expecting financial institutions to protect them.
3 Keys to the Future of Banking: Partnerships, Openness & Advice
Small and midsize financial institutions need to embrace “conscious banking” – becoming more like trusted advisors and less product-focused.
