How to Be Consumers’ Go-To Bank In Volatile Times
Economic stress is changing consumer psychology about money. Here are three marketing tactics banks can use to win consumer confidence.
Bank Culture
Articles about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
Latest Spotlight Article:
The Future of Value: Rethinking Banking in an Era Beyond Money
As banking becomes embedded in digital ecosystems, financial institutions must evolve from monetary exchange to enabling value transfer models.
Popular Articles within Bank Culture:
BMO Harris: Why It’s Important to Promote Gender Diversity in Fintech
The banking industry is growing more gender inclusive. Still, how many female fintech founders have you seen? Not many, suggests BMO Harris Bank's Niamh Kristufek and Andrew Harrison who emphasize how investing in female founders is critical.
Fintech Slump Gives Banks a Great Shot at Closing the Talent Gap
Fintech layoffs and changing economic conditions are making banks and credit unions more attractive for tech workers — a crucial opportunity.
Leadership During Times of Uncertainty
The Covid pandemic signaled a new need for strong leadership in the modern financial institution. Charlene Li, chief research officer at PA Consulting, talks how banks can create a stronger culture of leadership.
Daylight: Meeting the Unique Needs of the LGBTQ+ Community
Nearly 30 million Americans consider themselves part of the LGBTQ+ community, but how banks and credit unions market LGBTQ-friendly products? Daylight is doing that, says CEO Rob Curtis.
Are Big Banks Hurting Competition, Innovation and Equality?
The largest banks have the biggest competitive innovation in today's financial industry, says author James Bessen. That's why the industry needs to democratize technology.
Bank DEI: From Empty Words to a Real Priority
Chief Diversity Officers are in demand. Are financial institutions prepared to institute the necessary changes to support their success?
Three Factors Can Make or Break Your Bank’s Strategic Plan
How banks and credit unions sort out sales culture, branching strategy, and budget controls will impact their future success.
The Value of Turning Bank Employees Into Entrepreneurs
Entrepreneurship is a mindset. A seasoned entrepreneur/investor shares how banks can nurture that creativity to drive innovation.
Chase Bank’s CEO Jamie Dimon: Brace for Competitive Carnage in Banking
Between banks, credit unions, big techs and fintechs, the banking space is overcrowded, where there will likely be more losers than winners.
Is Hybrid Work-from-Home the New Normal in Banking?
A blend of remote and in-office may be the future of work in banking and essential to finding talent. Some embrace it, others resist.
Using Technology to Break Down the Operation Silos in Banking
Workload automation can help eliminate internal data and product barriers, aiding digital transformation and easing the talent squeeze.
Can Your Brand Become the Nike of Banking?
In a world of commodity banking brands, financial players can stand out from competitors by building an emotional connection with customers.
How to Survive Banking’s Biggest Threat: Staffing
The most formidable challenge of digital transformation isn't technology, but having the right people with the right skills.
Banks Must Automate Data Preparation to Unlock Business Value
Back office operations impact efficiency and innovation. Automating finance and accounting departments in particular brings big benefits.
Why Banking Providers Need to Have ‘The Talk’ With Customers About BNPL
Many banks are unsure about offering 'buy now, pay later', but one thing they should do now is educate consumers on using it responsibly.
How Financial Marketers Can Make People Feel Better About Fees
New research shows that banks and credit unions don't have to get rid of overdraft, ATM or checking fees, just change how they're perceived.
Ease of Switching in Fintech Era Jeopardizes Loyalty to Banks
Primary institution satisfaction is strong, but new data shows switching activity is rising as people spread their banking business around.
7 Traits Bankers Can Learn From Olympic Champions
Many of the skills that Olympic champions possess are the same skills that can help banks and credit unions be successful.
5 Ways Banks & Credit Unions Must Mitigate Risks and Losses
Increased use of digital technology brings more cyberattacks, but some fast-growing threats are surprising, like overdraft lawsuits.
How to Overcome the 5 Most Common Obstacles to Growth in Banking
Typical consumer (and employee biases) often derail sales and hurt customer experience. Understanding them is the key to counteracting them.
Credit Unions Buying Banks at a Breakneck Pace: Here’s How It Works
In 2021, 13 credit unions acquired community banks. Don’t be surprised to see this number double in 2022, setting a record.