Branch Showcase – ING Pumpkin | NAB Test Lab | Robot Greeter

By Jeffry Pilcher

Published on February 18th, 2013 in Branch Strategies

This big portfolio of 10 branch design projects from around the world includes 32 photos and two videos — everything from robot greeters and Star Trek-style touchscreens to pumpkin themes and tellerless cafés.

ING Direct – Enter The Pumpkin

Only in Italy will you find financial institutions brave enough to admit using a pumpkin as the inspiration for their branch experience. ING Direct in Italy uses this orange, ovular theme as the centerpiece of its Milan branch. Other features include NCR cash recyclers and iPads. Project by Newtone Architects.

ing_direct_italy_pod

ing_direct_italy_pod_customers

ing_direct_italy_interior

ing_direct_italy_service_stations

ing_direct_italy_lounge

ing_direct_italy_pod_detail

ING Bank – First Branch in Turkey Without Traditional Tellers

ING Bank and allen international worked together to create this bold branch boasting a dynamic color palette, café-style benches, universal bankers, a Q-matic queuing system and iPads.

ing_bank_turkey_exterior

ing_bank_turkey_interior_3

ing_bank_turkey_interior_4

ing_bank_turkey_interior_details

ing_bank_turkey_interior_1

NAB – Test Lab

NAB, one of the big four banks in Australia, partnered with Crowd to build this branch test lab. The facility allows operations and service teams to explore new ideas in a simulated branch environment.

nab_bank_test_lab

nab_bank_test_lab_four_options

nab_bank_test_lab_in_action

Bradesco Bank – Robot Greeter

This Brazilian bank couldn’t resist putting a robotic greeter in its new Sao Paulo "branch of the future." The branch is a wonderland of tech: biometric ATMs, Star Trek-style touchscreens for transactions, "smart walls" that automatically turn oblique when customers enter service areas. The concept was developed by YDreams. The robot came from ID Mind. Photo credits: Egberto Nogueira, Fast Company.

bradesco_bank_brazil_branch_robot

bradesco_bank_brazil_branch

bradesco_bank_brazil_branch_touchscreen_tablet

bradesco_bank_brazil_branch_touchscreen_tablet_closeup


Bradesco – Bank of the Future

Postbank – Spartan Blue Tech

An open and obstacle-free space, with a view from front to rear — designed to reflect the former Dutch bank’s "transparent services." Project by Storeage.

postbank_branch

postbank_branch_interior

postbank_branch_kiosks

Steinbach Credit Union – Circular Layout

Steinbach Credit Union says the radial pattern in this branch facilitates collaboration by providing an open layout with a visual focal point. And defense of the branch’s unusually large size (some 42,000 square feet), Steinbach says this "reflects the labor-intensive manner with which the credit union seeks to serve its members."

steinbach_credit_union_branch_interior

steinbach_credit_union_branch_exterior

Hapo Credit Union – A Promising Sign

The signage ordinances must be extremely lax in Kennewick, Washington where Hapo Credit Union is headquartered. This sign is so eye-catching, so hypnotic… wait, where were we? …that it’s bound to make an indelible impression on everyone who sees it.


Hapo Credit Union – Business Complex LED Display

Michigan First – Major Student Branch Makeover

Currency Marketing worked with IBT to transform this unattractive and uninviting student branch into a lively, branded space for Michigan First Credit Union’s Young & Free program. Look at the before and after photos and you can hardly tell it’s the same space.

michigan_first_student_branch

michigan_first_young_free_student_branch_remodel

Me Bank – Workplace Branch

The five meter-square kiosk is a mini high-tech branch which operates on an employer’s worksite. It includes a video phone to access ME Bank’s call centre, a private office space for meetings with a banker, an ATM, and access to internet banking. The first of these was deployed for phone company giant Telstra, in their Melbourne contact center.

me_bank_workplace_branch

Eurasian Bank – Glass Touchscreen

Just because this bank is in Kazakhstan doesn’t mean they can’t test drive cool new technologies, like this super slick flat-panel glass touchscreen. The branch was designed by allen international.

eurasian_bank_branch_touchscreen

eurasian_bank_branch_touchscreeninterior

-- Article continued below --

The Financial Brand is your premier destination for comprehensive insights in the financial services sector. With our in-depth articles, webinars, reports and research, we keep banking executives up-to-date with the latest trends, growth strategies, and technological advancements that are transforming the industry today.

© 2025 The Financial Brand. All rights reserved. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of The Financial Brand.