How Bank Back Office & Branch Are Key to Differentiated CX
Learn how connecting the back-office, branch and digital channels can Improve CX by providing seamless service across customer touch points.
Digital disruption and new market entrants are changing the CX game. Banks who are differentiating themselves on CX are breaking down silos and connecting not just digital channels – but all channels, including their back-office operations and branch environments.
The Verint® Open Cloud Platform connects work, data and experiences across the enterprise creating "One Workforce" to match the customer with the right employee to assist them, no matter what channel, problem or step they are in their journey. A single, data-driven platform shifts the DNA of operations, empowering employees with the real-time contextual data and enabling better resource utilization to meet customer demands today and in the future.
Attend this webinar to learn how connecting the back-office, branch and digital channels can:
- Improve CX by providing seamless service across customer touch points
- Reduce costs by improving employee utilization, streamlining processes, and eliminating rework
- Enhance employee engagement and retention by giving employees opportunities to grow and the tools they need to be successful.
- Increase agility and speed to create competitive differentiation in a quickly changing world of CX demands.
