How Banks Must Communicate in a Digital Branchless Reality

Is your bank or credit union struggling to provide exceptional customer experience in a time when you may never see or hear people?

2020 has radically reshaped consumer behaviors and expectations. Banks and credit unions are scrambling to implement new strategies to increase consumer loyalty and encourage repeat consumer as more people bank from home. Eager to know what works, and what doesn’t? Join Jim Marous and Doxim’s Olga Zakharenkava for a research-based primer on strategies that will move the needle for your organization.

What You’ll Learn:

• Analysis of rapidly shifting trends in consumer behavior and expectations
• Insight and tips on providing exceptional CX without face-to-face interaction
• A digital banking "reality check" on your digital readiness and the broader competitive landscape
• Tools, strategies and technologies to prioritize to make branchless banking a reality, fast