From Prospect to Evangelist: Retail Banking Text and Webchat Strategies
Banks and credit unions must up their CX game to attract, convert and retain customers. Learn how in this report from Podium.
Customer experience expectations have been evolving for years and was shifted into overdrive as a result of the pandemic.
This digital disruption affected all aspects of consumers’ lives, resulting in sky-high customer service expectations in banking and beyond.
This 30-page report from Podium takes a look at the modern banking customer and how banks and credit unions must up their customer experience game to attract, convert and retain them.
