On-Demand Webinar
From Pilot to Production: How Fairstone Is Putting AI to Work in Financial Services CX
Learn what it takes to move conversational AI out of pilot mode and into real, measurable results.
Speakers
Ketan Sawarmale
Senior Product Manager
Fairstone
Brandon Carter
Strategic Account Executive, CX AI & Automation
NiCE
Jessica Kendall
Moderator
The Financial Brand
Most banks and credit unions have piloted AI. Few have scaled it into production with results they can measure.
Fairstone didn’t stop at a pilot. In this fireside chat moderated by The Financial Brand, Ketan Sawarmale of Fairstone and Brandon Carter of NiCE share how they took conversational AI into production, and what they’d tell any institution trying to do the same.
Key Takeaways:
- Why AI stalls in pilot mode, and how to avoid it
- Building governance and trust in a regulated environment
- Connecting AI to existing systems, journeys, and teams
- Measuring customer and business outcomes, not just automation
