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Retail Banking Mid-Year Assessment: Jobs to be Done

11:FS’s David M. Brear explores emerging technologies, changing expectations, digital transformation and how leading banks are serving the consumer of tomorrow.

Published on August 2023 in Banking Trends

FEATURING: David M. Brear, CEO of 11:FS

We’re at the midpoint of 2023, making this the perfect time to take stock of the major trends shaping retail banking globally and look ahead to the future.

A multitude of events this year have altered the industry’s trajectory, influenced consumer behavior, and prompted financial institutions to reassess their business models and go-to-market strategies. The question is which events will have a lasting effect and what jobs need to be done to become more future-ready?

I am excited to have David M. Brear, CEO of 11:FS on the Banking Transformed podcast. We will be discussing how banks and credit unions have reacted to major global disruptions, and what major opportunities and threats currently exist in retail banking.

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