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Is The Future of Community Banks at Risk?

The Kafafian Group’s Jeff Marsico sees the banking industry swarmed by outdated infrastracture and changing consumer behavior. What’s the role banks can play to keep up?

Published on April 2021 in Banking Trends

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Picture of Jeff Marsico from Kafafian GroupFEATURING: Jeff Marsico, President of The Kafafian Group, Inc.

Some experts predict the demise of community banking organizations, that are challenged by changed consumer behavior, outdated infrastructure, an evolving competitive landscape, and the high cost of digital transformation.

Is there a viable niche for community banks and credit unions in an industry that is increasingly dominated by huge mega-banks, or are we entering an era of ‘too small to succeed’? If there is a niche, what needs to be done today?

Our guest is Jeff Marsico, President of The Kafafian Group, Inc. and author of the new book, ‘Squared Away: How Can Bankers Succeed as Economic First Responders‘. Jeff discusses the role community banks and credit unions can play in an increasingly demanding banking ecosystem.


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About the Banking Transformed Podcast

In each Banking Transformed podcast, host Jim Marous has candid conversations with the world’s foremost leaders on what it takes to transform financial institutions during an age of digital disruption. His guests discuss technology, channels, innovation, customer experience, leadership, culture and competitive forces that are changing the banking industry faster than ever before.

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Jim Marous Profile PictureNamed as one of the most influential people in banking, Jim Marous is an internationally recognized financial industry strategist, co-publisher of The Financial Brand and the owner and CEO of the Digital Banking Report. The Digital Banking Report is a subscription-based publication that provides deep insights into the digitization of banking, with over 150 reports in the digital archive available to subscribers.

As a sought after keynote speaker, author and recognized authority on disruption in the financial services industry, Marous has been featured by CNBC and CNN, Cheddar, The Wall Street Journal, New York Times, The Financial Times, The Economist, The American Banker and has spoken to audiences worldwide. Jim has also advised the White House on banking policy.

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