2026 Banking Trends Reveal a Dangerous Execution Gap
Retail banking leaders have never had more clarity about what needs to change, yet execution continues to lag.
Published on February 2026 in Default Category
In this video, discussing the most critical insight from the 2026 Retail Banking Trends and Priorities research, Jim Marous examines where transformation efforts stall across digital experience, payments, AI, and partnerships, and why incremental progress is no longer enough to keep pace with customer expectations or non-bank competitors.
This discussion challenges leaders to move beyond pilots and roadmaps, confront the trade-offs they’ve been avoiding, and focus on the few decisions that actually drive meaningful change.
If you’re responsible for strategy, digital transformation, or growth in 2026, this discussion offers a clear-eyed look at what’s holding the industry back and what it will take to move forward.
