Marketing Strategy Archive
Liberty Bank for Savings found out how hard it is to define the "customer journey" when each customer takes a different path.
If your institution doesn't take customer attrition seriously, you’re missing out on valuable insights that could point to huge gaps in your customer experience.
Political strategists tell us negative ads are more effective than positive ones. So why don't financial marketers use this strategy more often?
To keep pace in digital channels, financial marketers must adopt a more nimble approach. In digital, it's all about how quickly you can pivot.
The trends and tools impacting financial marketing are evolving at a breakneck pace. Here are five of the biggest that will impact your ROI.
In the financial industry, there are major disconnects between CMOs and their peers at the executive table. How does everyone get on the same page?
The banking industry pits big multinationals against everyone else in a classic David vs. Goliath matchup. Here's how smaller players can beat the giants.
Instead of using metrics that actually gauge the ultimate desired outcomes, financial marketers tend to rely on 'proxy KPIs.'
The technologies that disrupt and delight are an opportunity for financial institutions to give each consumer a differentiated experience.
Massive demographic and technological shifts are rapidly transforming how consumers interact with financial institutions... and vice versa.