Customer Service: Time to Break the Rules
Generative AI, the here and now: Have you changed the way you’re doing business?
Microsoft Copilot is changing the game for banks and insurers, disrupting functions across the organization – including customer service.
Personalization at scale, and at every touchpoint, means greater customer retention and loyalty. Simple yet sophisticated self-service tools ensure customers get the experiences they deserve.
This report, by Avanade, explores:
- Examples of how banks and insurers are applying AI and the impact it has had
- Scenarios of how generative AI can change business operations
- How Microsoft Copilot is helping banks and insurers take customer services to the next level
- Challenges and factors which result in some financial services firms holding off on an AI adoption strategy
