Your Back Office: The Missing Piece of Great CX
Banks need to start developing technology that works for both consumers and back-office is critical if financial institutions want to differentiate themselves, says Verint’s global senior director Nicole Nevulis.
FEATURING: Nicole Nevulis, Global Senior Director at Verint
An Aberdeen Research report shows that improving operational efficiencies is now taking a back seat to customer experience in back-office operations. This should not be a surprise, especially in financial services.
Companies that create greater synergies between service and back-office are more successful at transforming their back-office into a strategic differentiator supporting their CX objectives. The question is, where do you start?
I am excited to have Nicole Nevulis, Global Senior Director at Verint on the Banking Transformed podcast. Nicole shares how banks and credit unions can transform the back-office to become a competitive differentiator for long-term customer service success.
Episode Sponsor
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. We help financial institutions eliminate inefficiencies created by organizational and data silos and consistently deliver differentiated experiences at scale across every interaction. With Verint, brands can create One Workforce to best leverage their resources to deliver exceptional customer engagement.
For more information visit https://www.verint.com/back-office-workforce-management/?redirect-rule=
