What is the Potential of ChatGPT in Banking?
Conversational AI could be shaping the future of banking — both operationally and through the customer experience — says Microsoft’s chief data scientist Charles Morris.
FEATURING: Charles Morris, Chief Data Scientist for Financial Services at Microsoft
ChatGPT has taken over the news cycle since launching at the end of November of 2022. Its AI version of human conversation has created optimism and debate around the opportunities and risks associated with this technology.
The question is, how can conversational AI impact banking as we know it, from an operational and customer experience perspective? What is the scope of this change and what are the challenges?
I am excited to have Charles Morris, Chief Data Scientist for Financial Services at Microsoft on the Banking Transformed podcast. We will be discussing how banks and credit unions can leverage the power of ChatGPT and conversational AI in the future.
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