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Transforming Banking Data into Customer Value

While many banks excel at data collection and storage, they often fail to turn this data into actionable intelligence that enhances customer value.

Published on February 2025 in Artificial Intelligence

FEATURING: Don Permezel, VP of Data & AI at nCino

Several key data trends are transforming the competitive landscape of banking. First, the emergence of Agentic AI is prompting institutions to reconsider how they organize and use customer data. Second, vendor consolidation is compelling banks to take greater control of their data strategies. Third, the growing sophistication of AI models requires higher-quality data to provide personalized experiences while addressing bias risks.

In this episode of Banking Transformed, Don Permezel, VP of Data & AI at nCino, joins us to explore how banks must evolve beyond mere data collection to unlock true customer value through AI-powered personalization.

The discussion reveals that while many banks excel at data collection and storage, they often fail to turn this data into actionable intelligence that enhances customer value.

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