The Future of Branches in a Digital Age
Steve Turley, the head of retail growth and transformation at TD Bank, shares where he sees branches fitting into the banking picture.
FEATURING: Steve Turley, Head of Retail Growth and Transformation at TD Bank
In an era where mobile and online banking are ubiquitous, it may surprise you to learn that physical bank branches are not only surviving but remain essential for many consumers. TD Bank’s 2023 Consumer Distribution Survey reveals that 72% rank having nearby branches as a top factor in choosing their bank. A striking 84% visited a branch in the past year, with branches being people’s first point of contact for banking questions.
So, what role will branches play as consumer expectations evolve in an increasingly digital world? How are branches adapting and integrating technology? We explore these questions and more with Steve Turley, SVP, Head of Retail Growth and Transformation at TD Bank on the Banking Transformed podcast, recorded live at the Financial Brand Forum. We also discuss TD Bank’s retail delivery strategy and why that human touch remains critical.
Prefer to read the conversation? Check out the edited Q&A here.
