Building a Digital-First Mindset in Banking

FEATURING: Brianna Elsass, Head of US Digital Servicing and Technology at BMO

In an era where digital agility is the name of the game, many legacy banks struggle to keep pace with nimble fintech competitors. However, some traditional institutions are rising to the challenge, and BMO, a 200-year-old bank with $1 trillion in assets, is a prime example. Brianna Elsass, Head of US Digital Servicing and Technology at BMO Financial Group has been a driving force behind BMO’s digital transformation, leading the charge to build a digital-first mindset across the organization.

On this episode of Banking Transformed, recorded live at the Financial Brand Forum, we dive into BMO’s journey, exploring how Brianna and her team broke down silos, empowered agile teams, and digitized processes from end-to-end.

We also discuss the key lessons learned along the way, and what it takes to foster a truly customer-centric, digital-first culture in banking. Finally, we discuss the impact communication has to build both positive customer and employee experiences.

Prefer to read the conversation? Check out the edited Q&A here.

Sponsor: Microsoft

Microsoft (Nasdaq "MSFT" @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.