eBook: Top Digital Trends Impacting Financial Services C-Suite
Consumers now explore seven to thirteen different channels when shopping for mortgage rates, loans, and offers before deciding on a bank.
Milestone is excited to share the latest digital trends transforming banks, credit unions, and financial services at the executive level.
The digital landscape is evolving rapidly, driven by advancements in Artificial Intelligence, shifts in search algorithms, changing customer expectations for always-on digital experiences, and the post pandemic business dynamics in finance.
This eBook, backed by Milestone’s research, addresses the most pressing questions from our clients and industry leaders. It outlines key trends impacting financial services and serves as a comprehensive guide for building your digital roadmap. Learn how leading organizations are leveraging these trends to achieve outstanding digital performance.
Key Topics Include:
- Evolution of the Financial Services Customer Journey
- Google’s AI-powered Search Experiences
- Artificial Intelligence as a Disruptor
- Personalization: The Key to Conversions
- Designing for Exceptional Customer Experiences
- The Power of Rich Media
- Interactive Conversion Tools
- Location Pages and Local Marketing
- Compliance, Hosting, and Infrastructure
- Measuring Success and Managing Total Cost of Ownership
This eBook also includes a case study on the digital transformation of One Nevada Credit Union.
