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Retail Banking Branch Design Showcase – Fall 2016

Here is a massive gallery with more than 65 photos of a dozen different branch concepts from around the world — ideas and inspiration you can use for your next branch design project. (Note: You can click on any image to enlarge it.)

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Chebanca – Micro Branch

This branch is essentially an ATM and customer service center, using little more space than they typical bedroom — a compact footprint that’s ideal for mall locations and inside grocery stores. The giant floor-to-ceiling LCD wall creates a retail experience that is truly impressive.

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Mills Marketing | PR Workshop

Forte Bank

It’s hard to believe this branch concept comes from Kazakhstan, the native home of Borat, and the butt of many jokes stereotyping backwards Eastern European countries. This design looks just as modern and contemporary as any branch you’d see in other parts of the world, if not more so. The space offers three distinct experiences: an assisted sit-down zone, a private meeting space, and a fast-casual service zone. Source: Dinn Design

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BTPN Bank – Jenius Mobius Hub

BTPN Bank launched its new Jenius Mobius Hub in Jakarta, Indonesia. Jenius is the bank’s mobile banking offshoot — a digital banking arm like UBank. So why a physical manifestation of the digital Jenius app? The ‘Mobius Hub’ is a natural physical extension of the Jenius App – a ‘pop-up’ concept which behaves as a tactical marketing tool for acquisition, awareness and education. Source: allen international

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Digital Banking Report | 2017 Trends & Predictions

Richwood Bank – Cafe

This branch concepts is built around a fully-functioning espresso café. It opens earlier than other locations to accommodate caffeine-craving consumers. A pair of dual-station teller pods are tucked to the right of the entry. Source: K4 Architecture & Design

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Santander Bank

Source: allen international

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Mills Marketing | PR Workshop

BPER Banca – Branch Prototype

This branch concept aims to remove the physical barriers (e.g., bullet-proof glass, high-security doors) by offering an open and transparent experience that is simultaneously friendly, natural and appropriately institutional. The interior draws on a combination of natural materials — wood and glass — to create a space that evokes something akin to an Apple store. The service experience starts with a concierge who issues a “beeper” to branch visitors that’s similar to those that restaurant hosts use with diners on a waiting list — an interesting approach to queuing. BPER Banca will deploy 40 more branches utilizing this concept, and will also retrofit the remaining 1,200 branches in a similar style. Source: Dinn Design

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Triodos Bank

Source: Pinkeye Design Studio

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China Zheshang Bank

Headquartered in Hangzhou, China, China Zheshang Bank has a network of 300 branches in major Chinese cities across the country. Their new branch concept features a vibrant building exterior and a 24-hour self-service area. Visitors are greeted by an inviting reception desk and glass identity wall with an easy-to-use queuing computer. The cash and non-cash areas feature unique, architectural privacy elements with built-in queuing signs and highly visible numbers that make it easy to find the right service counter. There is also an “electronic learning zone” with a curved screen and comfortable seating for educational seminars. Source: Shikatani Lacroix

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ING Direct

This retail branch features a 24/7 multi-function ATM, online banking area, consultative sit-down service desks, and an open event area for seminars and receptions. Source: Crea International

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CIBC – Airport Locations

To expand its range of retail formats, CIBC developed these branch concepts for airport environments, including inline storefronts, kiosks and freestanding pop-up islands. The interiors feature a range of amenities travelers will appreciate, like comfy seating and complimentary refreshments. Source: allen international

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Mills Marketing | PR Workshop

Commonwealth Credit Union

This branch uses the teller pod concept, but presents the stations in a more traditional and familiar format — in a row, with counters and interesting glass-bubble partitions. A concierge/welcome desk anchors the experience in the center of the branch. A beautiful LED lighting display was deployed in the vestibule’s tower, with a rainbow of colors that continually shift throughout the night. Notice in the lounge/waiting area that the credit union provides a coffee and hot cocoa station, complimentary popcorn, and a refrigerator with refreshments. Source: K4 Architecture & Design

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Sberbank

Images showing an assortment of teller/service stations from this major Russian retail banking provider. Interestingly, this style of sit-down service is common across Europe — sharply contrasting with the stand-up style of service dominating the North American market.

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Digital Banking Report | 2017 Trends & Predictions

Comments

  1. Thanks for the collection of interesting branch designs. I know bank/CU strategy will drive the number and placement of the branch network (if they have one), but good spacial design and experience needs to be elevated in the U.S.

  2. Good to see great examples of new branch designs, as branches are and will still be relevant for customers. Especially for the most important part of the Retail Business: Sales.

    Banking industry will certainly need to evolve the role of the branch, however, face to face channels will always be the key touch points for business and profitability.

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