Turning Negative Reviews Into Positive Outcomes

Premiered: April 17, 2019 (Forum 2019)
Length: 7 minutes

How you respond to feedback – especially negative comments – has a massive impact on your brand image. With a methodical approach, Logix has maintained an average rating of 4.5 stars across more than 2,000 reviews. This presentation will outline the strategy and steps Logix takes to turn criticism from online detractors into branding opportunities.