The economic disruption from COVID-19 has revealed the need for FIs to re-examine back-end operations. Consumer financing and lending institutions are realizing that agility is not inherent in efficiency. In a recent article with The Financial Brand, John Tate, Head of Analytics Solution Design & Delivery at Enova Decisions, discusses why the ability to act and react quickly is the key to survival and how leveraging decision management technology can enable both efficiency and flexibility.
To explore this topic further, this webinar will cover key findings from a recent Consumer Lending & Financing Sentiment Survey, how Enova has been navigating credit decisioning with its consumer lending brands since the pandemic, and key considerations when evaluating what data sources, processes, and technologies to build or buy in 2021.
- The transition from in-person to digital requires rethinking both front-end and back-end processes in order to deliver a superior customer experience.
- Action, not insights, should be the goal of any analytics project.
- To address both short-term and long-term challenges and opportunities in credit decisioning, one must consider how agility can be designed into data access, AI/ML, and rules/processes.
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