COVID-19 has disrupted banks and credit unions’ traditional channels like nothing we have seen before, forcing branch closures, restructuring call centers to work remotely and testing digital delivery channels. Even after the epidemic, how consumers relate to their banking provider and do banking will be forever changed.
Now, the question now is: Will financial institutions be ready for this shift in consumer mentality once we’re on the other side of this epidemic?
In this webinar, Jim Marous, Co-Publisher of The Financial Brand and Jake Tyler, CEO of Finn AI discuss the short and long term impact of COVID-19 and how it will ultimately change the way consumers relate to their banks and credit unions.
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Key Takeaways:
- The short, medium and long term impact on banking providers’ delivery models and digital transformation roadmaps
- How COVID-19 is impacting banks and credit unions’ digital transformation priorities
- The importance of self-service to meet consumer and regulatory needs
- How banks and credit unions can leverage AI to improve digital self service
Watch this on-demand webinar now by filling out the form on the right.