COVID-19 has disrupted banks’ traditional channels like nothing we have seen before, forcing branch closures, restructuring call centers to work remotely and testing digital delivery channels. Even after the epidemic, how consumers relate to their bank and do banking will be forever changed.
Now, the question now is: Will banks be ready for this shift in consumer mentality once we’re on the other side of this epidemic?
In this webinar, Jim Marous, Co-Publisher of The Financial Brand and Jake Tyler, CEO of Finn AI discussed the short and long term impact of COVID-19 and how it will ultimately change the way consumers relate to their banks.
Watch Now On Demand
- The short, medium and long term impact on banks’ delivery models and digital transformation roadmaps
- How COVID-19 is impacting banks’ digital transformation priorities
- The importance of self-service to meet customer and regulatory needs
- How banks and credit unions can leverage AI to improve digital self service
Watch now by filling out the form on the right.