Watch Now On-Demand
During this webinar, Phase 5 will reveal the findings from its first ever “State of the US Business Banking Experience” survey, a proprietary study which identifies and measures the critical factors that drive loyalty by surveying small business owners about their perceptions of their bank about innovation, UX, CX and customer centricity.
The findings will serve as backdrop to discuss how banks need to reimagine and redesign the experience they deliver to their small business clients in order to meet their changing needs post pandemic.
- Learn the key drivers that are shaping the business banking experience
- Why customers of banks that employ a more “personal touch” view their banks as being more customer focused
- The touchpoints within the customer journey where human versus digital interactions can be used to add the most value and create “stickiness”
- How to succeed post pandemic by delivering an experience that meets the needs of business customers in the “new normal”
Watch now by filling out the form on the right.