From survive to thrive; 2020 accelerated the shift to digital banking in order to survive, in 2021 banks and credit unions need to ensure customers stay digital in order to thrive. Join the discussion with Ravi Vakacherla Chief Transformation Officer at People’s United Bank and Steve Frook VP Global Sales at Horizn
Institutions now have two enduring digital banking challenges. Get the non-digital or new to digital customers understanding beyond digital banking basics and get the active digital customers to more broadly leverage all the bank’s digital capabilities.
What You’ll Learn:
- Build-it and they will come is NOT a successful digital launch strategy. A multi-pronged digital activation launch plan is a must.
- Customer digital banking is accelerating, learn how to support and educate customers (self-serve and assisted-serve) through marketing distribution of digital product knowledge.
- The digital expectation of front line employees has skyrocketed. Learn how the front line is using digital education to reduce customer contact center volumes and help to quickly answer all digital banking questions.
Watch now by filling out the form on the right.