Rethinking Branch Networks Without Killing Sales or Jeopardizing Growth
'Branch traditionalists' may have gotten more digital channel mojo during the pandemic, but many would happily return to the 'old. Read More
Article Archive: Coronavirus
The Financial Brand’s library of articles concerning the impact of the COVID-19 pandemic on the banking industry.
COVID Has Given Traditional Banks the Upper Hand: Are They Blowing It?
Trust provides an edge over challenger banks, but things could shift quickly post pandemic, making it critical to have a clear digital plan.. Read More
How Financial Institutions Can Keep Momentum Going in Digital Channels
Five regional banking execs assess ongoing COVID impacts and priorities for financial marketing and digital banking for the year ahead.. Read More
How COVIDnomics Is Disrupting the Consumer Lending Outlook
Consumer delinquencies are steady, but some worry that aid programs may mask problems. Small businesses, however, have significant issues.. Read More
6 Points To Consider Before Adding E-Signatures to Your Lending Process
Digital signature technology has been helping banks and credit unions serve people through COVID-19 but are not. Read More
How COVID-19 is Remolding Credit Card Marketing
New partnerships, fintech plays, incentives, and an astounding return to direct mail all mark the turmoil in the credit card business.. Read More
Pandemic Wreaking Havoc on Traditional Banking Structure and Practices
An economy in flux because of COVID-19 recession will see financial institution evolution go on the fast-track, says major PwC. Read More
Why That Spike in COVID-19 Bank Branch Closings Didn’t Happen (Yet)
With all the recent buzz about the demise of branches, it was easy to assume they were going to wither away. But that's not what FDIC says.. Read More
How Financial Institutions Can Help People Gain Economic Peace of Mind
Increasingly consumers are demanding innovative digital apps that help them organize to achieve savings and budget. Read More
Your Bank’s Pre-Pandemic CX Data Has Spoiled (Here’s How to Fix It)
Pushing research to regain a deep understanding of how both employees and those they serve feel about post-COVID conditions will. Read More
Stepping in as TD Bank’s CMO in the Middle of the COVID Recession
Veteran brings pandemic-oriented experience to the job as the coronavirus continues to shape the banking industry's. Read More
How Bank Branching Advocates Feel About Expansion Plans Now
Accelerating closings is seen as a cost-cutting, digital-investment move at PNC, U.S. Bank, Regions and more. But 'thin' branches remain. Read More
COVID Forcing Major Changes to Bank Marketing in 2021 (and Beyond)
Lagging in AI, martech and personalization is a luxury banks and credit unions can no longer afford. Here's a plan of action for. Read More
How Financial Marketers Can Prepare for the Next Switching Surge
Banks and credit unions must promote value, not rates, and beef up digital offerings that increasingly should look like Qapital and. Read More
Fintechs + Ecosystems = Big Pressure on Banks’ Business Lending Role
Role of firms like Kabbage and Intuit in Paycheck Protection Program stomped on the gas of small firms' rising. Read More
How COVID Is Reshaping the Way Financial Marketers Target Consumers
Age may no longer be the most important shaper of marketing decisions. 'Millennials,' 'Gen Z,' et al may be secondary to pandemic. Read More
6 Digital Growth Tips Banks and Credit Unions Must Adopt
COVID-19 forced financial institutions and consumers to adopt contactless banking in a hurry. Here's how to keep it going smoothly.. Read More
How COVID-19 Permanently Changed Americans’ Financial Habits
America sought a digital port in a viral storm and found it in digital banking and fintech apps. Now it wants better CX and antifraud. Read More
Despite Pandemic, Clicks Without Bricks Is Not Banking’s Future
The human element remains essential to serving businesses and consumers but institutions must get smarter at blending people and tech.. Read More
Gen Z, Millennials and COVID Fueling Rise in Buy Now, Pay Later Finance
It's both a payment and lending challenge — banks must match fintechs' point of sale installment lending service or they'll lose. Read More
Digital-First Banking Doesn’t Mean Chasing Every Fintech Innovation
This digital pioneer goes branchless but says no to partnerships with Google & Alexa voice banking. Listening to what consumers want is. Read More
Will Banking Executives Ever Return to the Office?
Temporary steps could become a permanent transition to a flexible work setup, and impact financial institutions' competitive. Read More
Impending Credit Crisis: How Banks and Credit Unions Must Prepare
The COVID-19 recession will get worse before it gets better, but lenders must be sure their own actions don't trigger. Read More