Article Archive: Coronavirus

The Financial Brand’s library of articles concerning the impact of the COVID-19 pandemic on the banking industry.

Accelerating closings is seen as a cost-cutting, digital-investment move at PNC, U.S. Bank, Regions and more. But 'thin' branches remain. Read More

Lagging in AI, martech and personalization is a luxury banks and credit unions can no longer afford. Here's a plan of action for. Read More

Banks and credit unions must promote value, not rates, and beef up digital offerings that increasingly should look like Qapital and. Read More

Role of firms like Kabbage and Intuit in Paycheck Protection Program stomped on the gas of small firms' rising. Read More

Age may no longer be the most important shaper of marketing decisions. 'Millennials,' 'Gen Z,' et al may be secondary to pandemic. Read More

COVID-19 forced financial institutions and consumers to adopt contactless banking in a hurry. Here's how to keep it going smoothly.. Read More

America sought a digital port in a viral storm and found it in digital banking and fintech apps. Now it wants better CX and antifraud. Read More

The human element remains essential to serving businesses and consumers but institutions must get smarter at blending people and tech.. Read More

It's both a payment and lending challenge — banks must match fintechs' point of sale installment lending service or they'll lose. Read More

This digital pioneer goes branchless but says no to partnerships with Google & Alexa voice banking. Listening to what consumers want is. Read More

Temporary steps could become a permanent transition to a flexible work setup, and impact financial institutions' competitive. Read More

The COVID-19 recession will get worse before it gets better, but lenders must be sure their own actions don't trigger. Read More

This COVID-19 stimulus program demanded speed from government agencies and banks. How can financial institutions build on those. Read More

Contactless cards and digital wallets gain more consumer interest due to COVID-19 fears, but growth should continue as familiarity. Read More

New data shows the pandemic will cause customer churn to explode as people switch institutions to reduce fees and increase interest. Read More

COVID-19 exposed shortcomings in customer and employee communications, leading to a loss of confidence. The experience provides key. Read More

Mobile financial ads grow hotter thanks to COVID and our love affair with smartphones and tablets. But on a tiny screen bad marketing. Read More

As the pandemic lingers on, banks and credit unions should put interactive video teller machines (ITMs) in their drive-through. Read More

Rising use of mobile and online channels for everything makes it critical financial institutions take the lead on digital identity. Read More

The pandemic emphasizes the need for financial institutions to build better bridges to consumers by doing more to improve their. Read More

The new normal demands a digital-first approach for banks and credit unions looking to grow amid uncertainty. Has your culture caught. Read More

Mobile banking leaves much room for improvement. Consumers hoping for the 'Netflix of banking' are often disappointed. Here's how to ace. Read More

The escalating impact of the coronavirus pandemic, plus other economic trends, will challenge bank and credit union marketers for. Read More