The Best (and Worst) From Finovate Spring 2018
Here are the highlights — and a couple of low lights — from Finovate Spring
Snarketing
How Contact Centers Can Drive Sales at Banks and Credit Unions
Most contact centers in the financial industry don’t realize their full potential. Here’s how banking providers can put their contact center in the top 5% and generate maximum
What’s Going On in Banking 2018? Warning Signs From the Exec Suite
Research looking at the future-readiness of banking providers reveal what senior leaders are worried about, and what they might not be worried about
Do Consumers Really Want to Bank With Amazon?
Younger consumers are very interested in a checking account from Amazon... and they are willing to pay for it.
Are Millennial Men Better Banking Customers Than Millennial Women?
Millennial men are more likely to provide referrals and grow their banking relationship than Millennial women.
What’s Killing Checking Accounts? Deposit Displacement
Between 2000 and 2016, the number of checks written in the United States declined from 41.9 billion to 17.1 billion, a nearly 60% drop. Bad news for checking accounts, right?
Cost Per Lead: Take It Back, Hubspot
Hubspot says that cost per lead in financial services is $272. That can't be
What’s The Real Truth About PFM Usage and Impact?
The real ROI of PFM doesn't come from simply incorporating budgeting, categorization, and graphing tools into your digital banking
Is Artificial Intelligence-Driven Customer Service Better Customer Service?
Will AI-driven customer service truly provide superior customer service? And how would we even define what "superior" service
Debunking the ‘Fintech is Failing’ Nonsense
Both incumbent bank execs and founders/managers of fintech startups would be wise to ignore the 'fintech is failing'
What Financial Institutions & Fintechs Will Win the P2P Payments War?
Consumer behavior and use case specialization will determine who wins the P2P payments war -- not just features and
Lies, Damn Lies, and Fintech Vendors’ Roadmaps
Fintech vendors use product roadmaps to build optimism among bankers and help them plan. But the fail rate on these promises is absurdly
Fintech Influencer Lists Have Jumped the Shark
The overwhelming majority of fintech influencer lists are pure nonsense. Here's why.
Is Your Data Strategy Playing Offense or Defense?
A bank's data strategy must focus on the quality of data, and improving data generation, capture, and acquisition if the quality of data falls
The New Fintech Vendors: Platform Service Providers
Platform services providers are emerging to provide new distribution channels, processing capabilities and sources of data to
Right-Channeling: The Real Reason to Do Customer Journey Mapping
Exercises in mapping the customer journey should focus steering consumers into the right channels, not simply documenting current channel
How to Calculate Customer Engagement
Financial marketers can make a stronger strategic contribution to their firms by measuring customer engagement. Here's
Is Your Bank Ready for the Future?
Research reveals major disconnects between financial institutions' perceived and actual future readiness in areas like digital UX, marketing and data
Face The Truth: Your Customer Data Sucks
Many community institutions like to say they "know their customers." Baloney. It's simply not possible considering their lousy data and limited analytics
The Lesson Banking Should Learn From the Trump Election
Consumers will overlook or rationalize transgressions in trustworthiness and integrity to get what they want done
Chatbots vs. The Human Touch: Which Will Win?
In the chatbots versus personal touch battle, it's hard to bet against chatbots when the evaluation criteria convenient/most effective is
Make Branches Integral to Cross-Channel Sales… or Shut Them Down
As the pundits yell and scream about the need for, and benefit of, simplicity in banking, the place to start may very well be in the