There's no puzzle why there are still bank branches today. The only puzzle is why banks are still investing so much money in. Read More about The Branch Puzzle: Why Are There Still Bank Branches?
Here are the highlights — and a couple of low lights — from Finovate Spring. Read More about The Best (and Worst) From Finovate Spring 2018
The most successful content marketers are those that build campaigns around a single piece of content, not those pumping out endless quantity.. Read More about Can AI, Blockchain And Cryptocurrencies Cure The Content Marketing Malaise?
Most contact centers in the financial industry don’t realize their full potential. Here’s how banking providers can put their contact center in the top 5% and generate maximum. Read More about How Contact Centers Can Drive Sales at Banks and Credit Unions
Research looking at the future-readiness of banking providers reveal what senior leaders are worried about, and what they might not be worried about. Read More about What’s Going On in Banking 2018? Warning Signs From the Exec Suite
Younger consumers are very interested in a checking account from Amazon... and they are willing to pay for it.. Read More about Do Consumers Really Want to Bank With Amazon?
Millennial men are more likely to provide referrals and grow their banking relationship than Millennial women.. Read More about Are Millennial Men Better Banking Customers Than Millennial Women?
Between 2000 and 2016, the number of checks written in the United States declined from 41.9 billion to 17.1 billion, a nearly 60% drop. Bad news for checking accounts, right?. Read More about What’s Killing Checking Accounts? Deposit Displacement
Many executives in the banking industry aren't just out of touch with consumers and the external market. They are out of touch internally... with each. Read More about Bank Execs Are Misaligned On Technology and Analytics
Hubspot says that cost per lead in financial services is $272. That can't be. Read More about Cost Per Lead: Take It Back, Hubspot
Financial institutions have been lured by the mobile payment 'field of dreams': just build it and they will come. But it doesn't work that. Read More about How Consumers Adopt Mobile Payments
The real ROI of PFM doesn't come from simply incorporating budgeting, categorization, and graphing tools into your digital banking. Read More about What’s The Real Truth About PFM Usage and Impact?
Will AI-driven customer service truly provide superior customer service? And how would we even define what "superior" service. Read More about Is Artificial Intelligence-Driven Customer Service Better Customer Service?
Some official comments from the Federal Reserve System on the role of fintech in sheds light on important industry. Read More about Where Do Banks Fit In The Fintech Stack?
Both incumbent bank execs and founders/managers of fintech startups would be wise to ignore the 'fintech is failing'. Read More about Debunking the ‘Fintech is Failing’ Nonsense
Consumer behavior and use case specialization will determine who wins the P2P payments war -- not just features and. Read More about Who Will Win the P2P Payments War?
Fintech vendors use product roadmaps to build optimism among bankers and help them plan. But the fail rate on these promises is absurdly. Read More about Lies, Damn Lies, and Fintech Vendors’ Roadmaps
The overwhelming majority of fintech influencer lists are pure nonsense. Here's why.. Read More about Fintech Influencer Lists Have Jumped the Shark
A bank's data strategy must focus on the quality of data, and improving data generation, capture, and acquisition if the quality of data falls. Read More about Is Your Data Strategy Playing Offense or Defense?
Platform services providers are emerging to provide new distribution channels, processing capabilities, and sources of data to financial. Read More about The New Fintech Vendors: Platform Service Providers
Calls for banks to be mobile-first, mobile-only, voice-first, AI-first or anything-first are misguided... unless that anything is a customer. Read More about Banks Must Become ‘Customer First’, Not ‘Technology First’