The Financial Brand invites you to participate in this important survey about the state of marketing in the retail banking. Read More about 2012 Financial Marketing Survey: 20 Questions About This Year
This study shows just how bad consumer sentiment has turned towards big banks, with nearly 1 in 10 of BofA's customers irked. But people still love their credit. Read More about Consumers Sour on Big Banks, Sweet on Credit Unions
The number of free checking accounts continues to shrink. Everything else -- account requirements, monthly fees, minimum balances, ATM surcharges and overdraft fees -- are all going. Read More about Study Shows Free Checking Marching Towards Extinction at Big Banks
Keeping online banking customers happy is the key to cross-selling, referrals and growth, according to a study by ForeSee. Read More about Study Proves Vital Strategic Importance of Smooth Online Banking Experience
1 in 4 say they will likely switch banks again in the next 12 months… Four banks control half the deposits… And debit card usage is down. These stats and much. Read More about Datahead: Switching, Deposits & Debit Cards
Banks' relationships with UK customers struggle, with Gen-Y being the hardest to please. The good news? Two-thirds use online banking at least. Read More about UK Banks Feel Pressure as Satisfaction & Loyalty Sink
Credit union marketers are less happy, working longer hours and earning less -- especially women, who outnumber men 3-to-1 in the. Read More about How Much Do Credit Union Marketers Make? And Are They Happy?
Somewhere between 33%–75% of consumers opted in to OD plans, and overdraft fees will hit a record in 2011. But was deceptive marketing. Read More about Overdrafts Pile Up As Opt-In Pays Off, But Were Consumers Misled?
The recession is over? Not according to what people search for on. Read More about Google’s Data Uncovers Consumers’ Financial Concerns Despite Economic ‘Recovery’
One more bank fee may be all it takes to get people to switch. Just big talk, or will they really. Read More about No Loyalty: Bank Customers May Snap If Slapped With More Fees
Half trust financial firms less, citing honest communication and transparency as keys to. Read More about How to Reverse the Loss of Trust in Financial Institutions
A study comparing Facebook likes to asset size and customer/member base for 20 banks and 20 credit. Read More about How Many Facebook Fans Can Financial Institutions Expect
Bankers assume people switch over service, rates or fees, but those aren't the #1. Read More about People Switching Banks More Often, Study Reveals Surprise Reasons
Don't kill free checking or roll out new fees without first looking at the results of this research. Read More about Will Customers Freak Out If You Kill Free Checking?
A free 33-page Bancography research report concludes that growing deposits will get tougher in. Read More about Deposit Growth Outlook Not So Rosy in 2011
83% will or have switched banks… 1 in 4 bankers say innovation isn't important… These facts, plus more graphs, charts and numbers for financial. Read More about Datahead: Switching, Credit Cards, Social Media, Channels & More…
Satisfaction and loyalty among small business banking customers declines for two straight. Read More about Satisfaction With Small Business Banking Keeps Dropping
Banks like Ally, Chase, Citi and BofA halt repossessions across America. How big is the foreclosure problem in the US? What do the numbers really. Read More about Datahead: Foreclosure Crisis by the Numbers
Bank customers prefer internet banking vs. any other method. Branches are preferred by those ages 55 and over, and ATM popularity is down in all age. Read More about ABA Study: Consumers Prefer Online Banking
Find out what a study of 15,000 North Americans revealed about banking. Read More about People Bank Online, But Prefer Branches for Service