Search Results: artificial intelligence

With branch access limited and customer questions swelling, mobile chat with the bank's personal bankers has jumped sharply.

Text-heavy bank advisories will yield to a lighter touch and more empathy. Sending segmented messages to smaller groups will outshine volume.

Impact hits training, technology, resilience and operations as consumers seek answers. Home-based agents and gig workers are two options.

Trend Hunter CEO Jeremy Gutsche, a former banker, reveals four ways bank and credit union leaders can avoid the traps that kill new ideas.

Consumers' attention shrinks as content grows. Banks and credit unions can improve results by simplifying their pitches by personalizing them.

Lack of discipline is what leaders must overcome with digital transformation. Only then can they begin the journey to digital reinvention.

Out of hundreds of fintech rivals, 30 stand out as serious competitors to banks and credit unions, including five rising stars.

The best opportunities in banking will be realized by those that serve their 'future customer' and embrace a disruptive mindset.

Fintech's patience paying off as it nears final hurdles, setting stage for major new digital banking competitor.

Partnerships are becoming a core competency for banks and credit unions. Five steps will help ensure a successful collaboration.

The latest thinking on consumer banking delivery decisions from branching to mobile to Google checking from Chase, Bank of America and Citi.

Digital is key, but relationships create differentiation. For both to work together, banks and credit unions must improve internal branding.

Many customer experience projects exist in banks and credit unions, but few use the data strategically. That oversight could be costly.

Adding a financial education component to a workplace banking program can help banks and credit unions differentiate their services.

Rising privacy concerns don't have to hinder marketers. Banks and credit unions that take the right approach can build consumer loyalty.

Static PDFs and lookalike websites hinder bank and credit union marketing. Tools now exist to create a more immersive digital experience.

To differentiate its brand from the pack, the bank opts for a younger vibe with an inclusive theme to complement enhanced data capabilities.

Simply asking if consumers are happy or sad with your bank or credit union may yield more improvement than sending a massive survey.

The bank's chatbot, Erica, is growing rapidly, especially since adding proactive insights. But analysts hedge on calling it a win.

These days, 'one-size-fits-all' banking doesn't fit anybody. Everyone expects a tailored approach to banking services.

How a mobile banking brand puts creativity and flexibility ahead of 'by the book' rules and wins fans among its digital consumer base.

When deploying a new chatbot, the technology isn't the tough part. A chatbot with the wrong tone hurts both CX and your brand.