Top Retail Banking Innovation Trends for 2023
Banks are better positioned to generate positive results from innovation initiatives. But legacy cultures and processes impede progress.
Banks are better positioned to generate positive results from innovation initiatives. But legacy cultures and processes impede progress.
Most banking leaders find innovation an ongoing struggle. Those at The Forum 2022 heard ideas from some of the leading innovation experts.
Consumers are growing more fond of digital wallets and instant payments, BNPL and cryptocurrency as primary payment solutions. The financial institutions providing payments tech need to up their game, says i2c's head of product development for lending, Dan Hanks.
Direct investments in fintechs, an in-house innovation lab and two new digital brands help a forward-looking credit union tap new growth.
CMO insights from the bank that produced its own payments wearable & the first small-bank Metaverse outpost. A key: relentless data analytics.
Better digital banking UX increasingly relies on 'application programming interfaces.' Here's how they improve functionality and efficiency.
Innovation is expensive. The high rates and other crowd-pleasing features that put fintech players on the map will be hard to maintain.
How do banks and credit unions provide customers with the services they always have, but also given them new offerings with new technologies, says Constellation Digital Partners' Kris Kovacs.
The old way of developing products and services no longer works. Banks must search out learning opportunities through industry events.
Bank and credit union employees must be provided the encouragement, rewards and psychological safety for taking risks with new ideas.
The bank's uncommon alignment of marketing, digital and business units results in greater product innovation and more effective messaging.
The industry's big players have made massive investments in digital transformation, giving them the upper hand. But at what cost to banking?
Services that scale with you.
The largest banks have the biggest competitive innovation in today's financial industry, says author James Bessen. That's why the industry needs to democratize technology.
'Innovation theater' in fintech labs is giving way to applications that will help banks better meet customer needs.
Partnering with — or acquiring — fintechs is a key part of how business banking is evolving, but tech must be paired with traditional skills.
Easing of pandemic pressures hasn't diminished innovation spending — three quarters of banks have increased it. But their goals have changed.
Mortgage lenders seek new strategies and technologies to deal with changing borrower demographics and streamline the homebuying process.
Klarna's 'Pay Now' service, piggybacking on bank debit and credit, and its coming Klarna Card, greatly expand its reach.
Effective use of data is key to innovation, enabling banks to meet the digital expectations of small businesses and to partner with fintechs.
Rising rates have refocused credit card 'revolvers' on the cost of interest, and climbing prices prompt innovative features from issuers.
Innovation is not only about front-end, online experiences, but technologies, processes and bank leadership changes that must be mastered.
Digital banking that works is not innovation if it doesn't solve a customer pain point. A marketplace of solutions will more likely do that.
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