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Compliance Crack Down on Social Media Coming?

When it comes to social media, financial marketers are often caught between “content” and “compliance.” For instance, how do you promote a financial product or service within the constraints of a 140-character tweet while still adhering to regulatory requirements? In July, the U.S. Food & Drug Administration cracked down on pharma giant Novartis for using […]

Stop Talking, Ask Questions and Start Listening

Banks and credit unions have been bombarded by the gospel of online social networking. These financial institutions listen to a nonstop stream of social media gurus espousing the need to “join the conversation,” so they rush out and dutifully launch Facebook pages and Twitter accounts. Then what do they hear? Nothing. No comments. No views. […]

Hackers Embarrass Trio of Financial Firms on Twitter

Within a span of 48 hours, no fewer than three separate financial institutions — two credit unions and one bank — fell victim to a now common social-engineering ploy whereby hackers get people to voluntarily surrender their passwords then hijack the account for their own nefarious purposes. It starts innocently enough. A hacker sends a […]

Sustaining Social Media Success With Marketing Muscle

American Express first ran national TV spots for its OPEN Forum, an online resource and networking website for business owners, back when the social media project was launched in July 2009. Now — in what may be a first in the financial industry — American Express just rolled out a new wave of ads supporting […]

Why Social Media Is A Fulltime Job

Social media is free, but it isn't easy. There are no short cuts. Just like with anything else, bankers get out of it what they put into it.