How COVID-19 is Remolding Credit Card Marketing
New partnerships, fintech plays, incentives, and an astounding return to direct mail all mark the turmoil in the credit card business.
Payments Trends
The latest news about payments and digital payments trends, including mobile payments, contactless payments, real-time payments, and mobile wallets like Venmo and Zelle.
Latest Spotlight Article:
Four Developing Payments Stories That Bankers Must Watch This Fall
The abortive credit card settlement, ongoing battles over late fees and the Capital One-Discover merger, and more "junk fee" debates.
Popular Articles within Payments Trends:
Will IoT Payments Disrupt Role of Traditional Banking Providers?
'Internet of Things' has been hyped for years, but advances at Amazon and elsewhere have turned a catchall term into a serious threat.
Digital Transformation: Card Innovation Can No Longer Wait
From COVID-19 to tech giants, consumers' expectations for digital experiences keep ramping up. How should issuers respond?
Gen Z, Millennials and COVID Fueling Rise in Buy Now, Pay Later Finance
It's both a payment and lending challenge — banks must match fintechs' point of sale installment lending service or they'll lose share.
Google Banking: Big Opportunity or Great Risk for Banks?
Several large and small financial institutions have agreed to partner with the tech giant. Should you? Consider these pros and cons first.
More Consumers Prefer Contactless Payments for Pandemic Purchases
Contactless cards and digital wallets gain more consumer interest due to COVID-19 fears, but growth should continue as familiarity spreads.
Debit Cards Dominating Retail Payments, Fueled by P2P and eCommerce
New data from annual PULSE survey shows a big jump in digital transactions even before COVID, a clear sign of changing consumer habits.
Consumers Want Seamless Digital Payments: Can Your Institution Deliver?
COVID-19 has elevated digital payment use. To fully benefit, banks and credit unions need both great user experience and better controls.
Why Real-Time Payments Are Quickly Becoming Table Stakes
Touted for many years as the next big thing, RTP is now beginning to accelerate in the U.S., impacting P2P, payroll, disbursements and more.
Small Banks Must Fight Harder to Stay Relevant in Payments Space
Growing competition from fintech, big tech and others means community banks and credit unions must find partnerships or niches of their own.
How COVID-19 Has Changed Payments & Banking Behaviors Forever
The coronavirus pandemic has disrupted how people bank, how payments are made and the importance of community commitment.
Four Trends That Will Finally Make Cashless a Reality
A cashless revolution has been accelerated by the COVID-19 pandemic. How fast and far it spreads will depend on more than just technology.
Three Payment Trends Give an Edge to Community Financial Institutions
The shift to digital payments and credit card use prompted by COVID-19, plus better risk controls, can help community institutions stand out.
How Coronavirus Could Alter the Payments Landscape Forever
New data predict an accelerated shift to contactless, P2P and other digital payments as habits shift. But some question COVID's impact.
How Credit Card Marketers Have Reached Out During COVID-19 Crisis
A rocky road awaits both cardholders and financial institution issuers as critical credit need meets unprecedented economic turmoil.
Banking Without Branches a Matter of Life and Death
As cities are shut down due to the coronavirus, the banking industry must help consumers do all of their banking from their home.
Coronavirus Crisis: The Future of Cash, Checks, Credit Cards & Crypto
Will concerns about the spread of COVID-19 push out physical cash and plastic in favor of digital payments and electronic wallets?
Pivotal Identity Trends That Will Reshape Payments & Retail Banking
Forces are in play that could shift the balance of power in financial services to payment networks. Consumer identity is the key factor.
Why Facebook Still Wants to Invade the Payments Space
Facebook Pay's debut keeps momentum going for social media firm's payment ambitions even as its Libra cryptocurrency hits major speed bumps.
Consumers Equate ‘Great CX’ With Faster Payments
While modern payment methods better suit consumer needs, bank and credit union financial marketers must help them make a major transition.
PNC Bank Counters ‘P2P War’ Speculation Over Its Venmo App Moves
Retail head says security, not competition with Zelle, is what the issue is about. API agreements will reduce risk and avoid more 'battles.'
Why Banks Should Care About Mobile Wallets (Even If Consumers Don’t)
Underneath the hype are mediocre adoption numbers. But before dismissing mobile wallets, note that some data and other factors point upward.