In order to succeed in digital banking, financial institutions will have to partner with third-party fintechs, says vice president of digital experience at Citadel Credit Union, Courtney Rowan.
Digital Transformation in Banking
Articles about digital transformation in banking examining the future of mobile, online, and digital banking channels, including trends, strategies, solutions and new technologies banking providers need to accelerate their digital transformation journey.
Trends emerge for banks to reinvent customer lifetime value, personalization, digital platform thinking and reimagined experiences.
Popular Articles within Digital Transformation in Banking:
Enhancing customer experiences via development of AI, blockchain, and cloud computing are key parts of digital banking improvement.
This mid-sized bank is punching above its weight class, and innovating with digital banking technology never before seen in the banking industry. Here's how, says the chief transportation and operations officer Laura Merling.
Many banks are focusing on digital transformation, but about one in three deploying it at scale or in part are disappointed. What's wrong?
Three megabanks share how they're decentralizing where new tech initiatives originate to let lines of business meet customer needs quickly.
The experience banking provides must catch up to consumers' increasing expectations around digital delivery and service.
There’s no reason community banks and credit unions can’t provide an omnichannel experience. Here are four essentials for any CX solution.
Short-term decisions often derail long-term growth. The right investments in digital transformation and strategic partnering avoid that.
Not only must legacy systems be upgraded, but operations, culture and leadership must be in sync. Use of data analytics is essential.
Changing habits at a 135 year-old bank is hard for both leadership and staff. Data analytics is a particular challenge, says Liz Wolverton.
Investing in digital banking transformation, especially during periods of economic uncertainty, is vital for banks fighting for survival.
If change is hard, what does that make transformation? Insurmountable? For many banks, there are always lessons to be learned.
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PSCU’s sixth annual Eye on Payments study reveals shifts in consumer payments preferences and behaviors.
Legacy technology isn't the primary reason digital transformation fails in banks. Here are the main deterrents and how to overcome them.
Most bank digital transformation efforts are doomed from the start by a handful of common mistakes. Each of them can be overcome.
A modern technology platform is quickly becoming imperative for banks to stay competitive — but how they upgrade is key.
People increasingly demand excellent digital experiences from all businesses, but many banks have fallen behind with their digital CX.
To be future-ready, it’s critical for financial institutions to remember core customers, leverage existing talent and have strong leadership.
Not every financial institution can launch a digital brand, and few can do it well. Hear from Liz Wolverton, Synovus' head of consumer banking and brand experience, on how she executed it.
McKinsey: Shift to digital works only when mobile becomes ultra-convenient for service, giving branches the job of people helping people.
The need for change has never been greater in banking. Meeting the challenge requires banks and fintechs to focus on value-driven ecosystems.
Digital transformation is not a project or a destination. It's a constantly evolving process for financial institutions, says McKinsey & Company's senior partner Seth Goldstrom. He explains how to do it well.
Proving large banks can move boldly, Regions is migrating core systems to the cloud, enabling changes that will improve both advice and CX.
As the financial landscape continues to evolve, check out these four anticipated financial marketing trends to focus on for maximizing ROI in 2024.
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