Special Report: State of Online Services in Banking
An exhaustive report from comScore tackles tough questions about the digital banking space. It’s a must-read.
Digital Banking
Articles about digital banking, online banking strategies and trends in digital banking, with insights on the digital banking tools banks need.
Latest Spotlight Article:
Citizens Bank Pushes Digital Services Deeper for Better Customer Engagement
Citi's virtual assistant is one of the regional bank’s efforts to make digital channels more relevant to busy consumers’ needs.
Popular Articles within Digital Banking:
Readers Choice: Top 10 Most Popular Stories of 2011
What caught the attention of marketers? Five articles on branch environments, one research study and one how-to are among the top 10.
Banking Consumers Getting More Mobile and More Digital
Mobile devices are increasingly becoming consumers' favorite and primary banking tools, and not just for Gen-Y.
Kaching! — Commonwealth Bank’s New Banking Innovation
Consumers can make payments via email, phone and Facebook with Commonwealth Bank's revolutionary new mobile app dubbed "Kaching."
Study Proves Smooth Online Banking Experiences Are Vital
Keeping online banking customers happy is the key to cross-selling, referrals and growth, according to a study by ForeSee Results.
UK Banks Feel Pressure as Satisfaction & Loyalty Sink
Banks' relationships with UK customers struggle, with Gen-Y being the hardest to please. But, two-thirds use online banking at least weekly.
Four Virtual Branches Mimic Bank’s Traditional Model
Each branch has 15 employees and a manager serving customers via phone, email, SMS and online.
Trio of Big Banks Jump On PFM Bandwagon
Wells Fargo launches My Money Map. Lloyds TSB debuts Money Manager. And Visa hops on the bandwagon as well.
As Smart Phone Growth Explodes, Consumers Demand Instant Account Alerts
Increasingly wired and impatient consumers want account alerts faster than banks are actually sending them.
BMO Unveils ‘MoneyLogic’ as Online PFM Tools Spread
Online personal financial management tools are increasingly popular with both banks and their customers. Check out the latest offering from BMO in Canada.
ABA Study: Consumers Prefer Online Banking
Bank customers prefer internet banking vs. any other method. Branches are preferred by those ages 55 and over, and ATM popularity is down.
People Bank Online, But Prefer Branches for Service
Find out what a study of 15,000 North Americans revealed about banking habits: mobile banking, branch strategies, ATM lessons and more.
Fully Flexible Ad Management System for Online Banking Users
Geezeo has integrated its new marketing platform into the company’s white-label personal financial management solution — here's a look.
RBC Launches ‘myFinance Tracker’ PFM Platform
The number of banks and credit unions integrating branded personal financial management (PFM) platforms from providers like Mint and Jwaala have helped these startups become internet sensations almost overnight. Now RBC is offering a white label solution from Yodlee, which the bank has dubbed myFinance Tracker. “myFinanceTracker is a dynamic, customizable financial management tool that […]
Making Banking Easy Isn’t Easy
If making banking easy was an easy thing to do, someone would have done it. Yet surprisingly few banks have even attempted this direction.
Survey Proves Value of Online Banking, Bill Pay
In the 2010 Consumer Billing and Payment Trends report, Fiserv, a leading financial technology company, shares the results of its survey involving 3,029 internet consumers. The 2010 survey shows online banking, bill payment and e-bill usage continues to grow, and that the online bill payment population has changed over the last decade. Furthermore, the study […]
Checking Study Confirms Trends, Raises Questions
A Comscore report confirms some intuitive concepts, it also begs some tough questions about issues like customer service and interest rates.
Datahead: Online, Mobile & Internet Facts
Mobile banking is just getting underway — check in to see these top data trends about mobile banking usage.
Cool App: ATM Finder with Augmented Reality
If there are more than 300,000 ATMs in the U.S., why is it that you can never seem to find one when you need it? Addison Avenue FCU thinks it has the answer with its free iPhone ATM locator. Using augmented reality technology, the credit union’s application lets iPhone users can their phones in any […]
Banc Sabadell: First in Europe with iPad app
The iPad has yet to come to Spain, but Banc Sabadell is ringing in its own iPad mobile banking app for its customers.
TD Releases Free App for iPhone, iPod Touch
Mobile banking is on the rise and, to make sure customers have the mobile banking tools they need, TD is jumping on the bandwagon.
The Very Mobile Future of Banking
Take a look at these videos and interactive demos and you’ll swear the future of banking hinges on the marriage of two ideas: “mobile” + “touchscreens.” Commonwealth Bank – 2013 Vision Commonwealth Bank, based in Australia, sees the near future of banking built around interactive touchscreen technologies like Microsoft’s Surface and Apple’s iPad. The Aussie […]