Articles about digital banking, online banking strategies and trends in digital banking, with insights on the digital banking tools banks need.
The more features banks offer in mobile banking, the more dependent consumers become. The more dependent they grow, the more features they want.
Infographic: The History Of Internet Banking (1983 – 2012)
Can you believe online banking got its start almost 20 years ago? Fintech company Yodlee put together this great infographic timeline.
iPhone, iPad Video Banking Could Spell The End For Bank Branches
ASB is pioneering two-way video for mobile and tablet devices. If customers can video chat with service reps over the internet, who needs branches anymore?
The Future of Online Banking: The Flagship Branch
Episode one of this multi-part series says you shouldn't view online and branches as separate channels. Online is really your biggest branch.
Killer Online Services Can Level The Playing Field For Smaller Institutions
A study shows how technology is making it easier for credit unions to challenge big banks dominance in the “convenience” category.
ING Direct Mobile App Encourages Savings Through Small Sacrifices
ING Direct's latest mobile banking tool helps consumers turn small everyday purchases into big savings goals.
McGraw-Hill FCU: Early Adopter Of iPad App
McGraw-Hill just joined the ranks of the 4% of U.S. credit unions with a dedicated mobile banking iPad app.
Cool Tech: Mobile Banking With Siri-Like Voice Commands
USAA will be among the first banks in the world to start toying with speech recognition software on mobile devices.
ASB Launches Mobile Facebook Payments
In the updated version of this New Zealand bank's mobile app, customers can now make P2P payments directly to their Facebook friends.
New On-Hold Messaging Solution Available in Retail Banking
Captive Indoor Media, a leader in digital branch signage and marketing systems, launches its new Codigo on-hold voice messaging product.
BofA Rolls Out Mobile Check Deposits
BofA unveils a suite of new mobile banking features including remote deposit, P2P payments, and an app for managing account alerts.
ATM Cash Withdrawals Go Cardless With Mobile Banking App
RBS and NatWest customers can use the mobile banking app to request a 6-digit PIN they can enter at ATM to receive cash — no card needed.
The Mobile Banking Imperative in Banking
Mobile banking is no longer just a point of differentiation among banks and credit unions. It is fast becoming a basic consumer expectation.
Mobile App Provides Wait Times, Helps Bank Branch Users Avoid Queues
A nifty little app tells customers how many people are queued up at their favorite branch and what the longest wait times are.
Kiwibank’s iPhone App Puts A Service Rep In Everyone’s Pocket
Customers can press a button on their iPhones to get support from an "online relationship manager", human service for mobile bankers, 24/7.
Bank Customers Are Satisfied — It Doesn’t Mean They Won’t Leave
A banking study shows that customer “satisfaction” doesn’t translate to loyalty. 65% of consumers are satisfied, but only 51% won't switch.
Survey Shows Americans Ready For Digital Wallets In A Cashless Society
Americans are ready to abandon cash and checks, as physical payment tools are viewed as frustrating and inconvenient. Is your bank ready?
Checks Die While Online Thrives, But Gen-Y Still Use Branches
A study by Fiserv reveals Gen-Y is more active in brick-and-mortar channels. Meanwhile, checks continue their march toward extinction.
Marketers Must Stress Security Of Mobile Banking Channels
When marketing mobile services, you must address people's fears by stressing security features. Security concerns are the #1 hot button.
Mobile Banking Set To Explode, Here’s What Marketers Need to Know
Two research studies on mobile banking tell financial marketers they need to pay more attention to this critical channel.
Slap This Barclays Sticker On Your Phone, Swipe & Pay On The Go
Barclays has launched the PayTag, a sticker that can be placed on any mobile phone to equip it with instant NFC compatibility.
Sneak Peek: US Bank’s Augmented Reality Branch, ATM Locator
U.S. Bank is letting employees pilot test a snazzy new branch/ATM locator for iPhones that merges digital with reality.
Javelin Identifies BofA, Citi And USAA As Top Tablet Banks
A new research report from Javelin shows tablet adoption in the retail banking industry growing to 40% by 2016.
