Digital Banking

Articles about digital banking, online banking strategies and trends in digital banking, with insights on the digital banking tools banks need.

Mobile banking alerts increase engagement, lower servicing costs and provide potential revenue opportunities for banks and credit unions.

Customers will sign up for additional banking products and services from the financial institutions with the best digital banking experiences

BB&T, a regional bank in the U.S., is promoting leadership skills in an unusual Gothic-themed app for iPads and iPhones.

Some of the best banking innovations use the camera functionality of the smartphone to simplify a customer's banking life.

The ultimate mobile banking experience is about anticipating the customer’s next need and proactively offering smart assistance.

Security fears remain the primary concern preventing more smartphone banking users from adopting mobile payments.

Because online/direct banks don't have any branches, consumers assume they must have better mobile banking.

Researchers say U.S. consumers don't understand the benefits of mobile wallets, and banks must understand why.

A national survey from Fiserv sheds light on consumers' personal payment habits from mobile P2P payments, cash and more.

Online and mobile banking users have zero patience for sluggish load times. Some won't even wait two seconds before giving up on you.

In less than 60 seconds, people can open a new bank account simply using the camera on their iPhone or iPad.

Rarely do you see a new bank brand launched. Rarer still is a bank that does it right. Here are 3 micro case studies in bank marketing brilliance.

Seniors want online banking and bill pay, but the mobile channel is still reserved mostly for young whippersnappers.

Why did U.S. consumers rank Citizen’s Bank highest? And what three critical areas do several banks need to improve in? Find out here.

A comprehensive, objective look at how two-way video can reshape the banking experience — data, facts, charts, examples, future uses.

What are banks doing wrong in the mobile space? IBM's head of global channel transformation lays out the top 10 mistakes.

Banks and Credit Unions continue to develop new mobile banking apps to keep up with global innovation trends.

Differentiating banking channels by functionality is a better strategy than an omnichannel strategy where all channels are equal.

Demographic profiles of users so you can target consumers with the right digital channels. Some use desktop computers, others prefer mobile.

Westpac will invest $50,000 to develop two concept apps. The bank plans to shake things up with a pipeline of new mobile tools.

Facts and marketing strategies to help banks and credit unions send their mobile banking adoption rates through the roof.

A new tablet tool untethers sales staff from their desks so they can open accounts anywhere -- inside a branch or out.