Digital Banking

Articles about digital banking, online banking strategies and trends in digital banking, with insights on the digital banking tools banks need.

As consumers open more accounts online or with a mobile device, banks and credit unions should use these digital benchmarks for success.

For consumers to move beyond basic mobile banking transactions, financial institutions must improve usability and address security concerns.

The new Online Banking Report on Mobile Account Opening provides excellent guidance for organizations building a mobile-first model.

Consumers’ shopping patterns reveal that those who “must have” mobile banking are also more likely to require access to surcharge-free ATMs.

This survey of small businesses should remind you there is more to the mobile banking space than just the consumer market.

Banks and credit unions are not providing the same positive experience through digital channels as well as they do with personal channels.

Consumers will soon expect everything to be mobile — 9% already expect to open their new checking account from their mobile device.

Sixty financial services industry leaders share their favorite non-financial apps as a guide for future mobile banking app development.

Financial institutions looking to connect with today's younger consumers need to sharpen their digital marketing skills.

If banks and credit unions can't keep payments tied to people's primary accounts, mobile tech will cut them out of the loop.

The digitization and integration of identification cards such as a drivers license may be the missing link to expanded mobile wallet use.

Consumers continue to adopt mobile banking, but how satisfied are they? This national study shows where banks can improve.

Banks and credit unions must understand mobile account opening options as they try to keep pace with the needs of the digital consumer.

Bank and credit union onboarding should include a series of communications including direct mail, email, phone, digital and mobile channels.

BBVA’s recent acquisition of Simple shows how important the digital channel has become, and what it will take for banks to catch up.

How badly do consumers want mobile banking? It depends. Research reveals varying levels of interest across 12 major metro markets.

Banks and credit unions must become the center of their customers' lives connecting with merchants and partners to be their 'Everyday Bank'.

When marketing mobile banking, banks and credit unions tend to focus all their energy on Gen-Y. But there's a juicier segment to target.

As consumer banking channel preferences change, the best customers are using more channels to do their banking.

Customers Bank will launch one of America's first virtual banks built entirely on a mobile banking platform. See it here first.

The importance of mobile banking capabilities helped push the bank switching rate up by more than 40% in the past six months.

What do small business owners expect from their banking relationship? Where gaps are there in the service experience? Find the answers here.