Being a ‘Digital Bank’ Goes Beyond a Pretty App
Becoming a 'digital bank' provides an opportunity to improve the customer experience, reducing costs and increasing revenues.
Digital Banking
Articles about digital banking, online banking strategies and trends in digital banking, with insights on the digital banking tools banks need.
Latest Spotlight Article:
CFPB Targets Large Digital Payment Apps, But Will It Stick?
Final bureau rule envisions supervision and exams for major big tech and fintech digital players. Whether it will ever really occur remains unclear.
Popular Articles within Digital Banking:
Digital Banking Strategies for Small Business Customers
Financial institutions are leaving money on the table by not providing the products and services that small business customers want.
2017 Google Search Trends in Banking and Marketing
These 17 charts break down the hottest Google search trends in banking — what consumers and marketing execs are looking for… and when.
Is Predictive Analytics For Everyone? Or Just Megabanks?
Will everyone be able to harness the power of predictive analytics — including community banks — or just a privileged few?
Can a Credit Union Realize The Digital-First Dream?
Yes, if Alliant Credit Union has anything to say about it. They are trying to change the perception that only banks can be digital-first.
Leading the Way in Digital Banking
Michelle Moore, Head of Digital Banking at Bank of America, shares the mobile strategies that have helped make BofA a leader in digital banking.
Conversational Banking Will Transform the Financial Services Industry
Combining the power of artificial intelligence and social messaging, chatbots yield increased engagement with decreased costs.
Building a Better Experience in Banking
Brian Solis writes that a focus on digital channels, being customer-centric, and using a great design results in a better banking experience.
Mobile Commerce to Dominate Desktop
Mobile payments, mobile commerce and mobile banking are increasing worldwide as consumers move from desktop to mobile for daily transactions.
The Digital Banking Revolution: Who Will Survive?
The digital revolution has moved from 'existential threat' to 'potential survival strategy' for traditional banking providers around the world.
The Digital Banking Evolution: From Transactions to Relationships
Data, advanced analytics and digital communications allow financial institutions to respond to consumer needs better than ever possible.
Should Banking Build an Internet of Things (IoT) Strategy?
Banking providers need to be prepared to respond to an increasing array of IoT opportunities, especially in the payments space.
14 Steps to Providing a Digital ‘Bank of the Future’ Experience
Improving traditional bank and credit union user experiences requires a combination of advanced design and digital technology.
10 Ways to Improve the Digital Banking Experience
Banks and credit unions should follow these digital customer experience strategies to gain market share, lower costs and increase revenues.
10 User Experience (UX) Design Trends for Banking in 2017
User experience design in banking in 2017 will require a new vision, new talent and a new way to view omnichannel banking interactions.
19 Awesome Mobile Banking Apps From Banks and Credit Unions
Here are some of the features that make a mobile banking app great, with examples of banks and credit unions that have deployed them.
Digital Transformation in Banking: Making Progress and Hitting Roadblocks
Two out of every five financial institutions say they are only in the infancy of their digital transformation strategy.
Delivering More with Less: 5 Fundamentals of a Digital Banking Experience
Many banks are slow to admit how wide the disconnects in digital banking channels has become. Here's how to overcome that gap.
Digital Channels Must Support Retail Banking Strategy
To create optimal digital channel experiences, there should be alignment with physical channel delivery and integration with social channels.
The Smartphone Is The New Bank
Mobile payment research provides insights into consumer needs that can drive adoption, satisfaction and long-term profitable relationships.
Using Data to Effectively Measure Marketing Results
One of the most important uses of data and analytics is for measurement of marketing effectiveness and campaign results.
Leveraging Mobile Banking Apps For Two-Way Customer Communication
Technological advancements now enable voice calls, video chats, instant messaging and screen sharing at the touch of a button — all from with your mobile banking app.