Digital Banking

Articles about digital banking, online banking strategies and trends in digital banking, with insights on the digital banking tools banks need.

The quest to be a 'digital bank' is ongoing, and is much more than a rebranding exercise or just introducing a new mobile banking application.

Retail banks must develop a strategic link between digital channels and their ability to support customer experiences that result in sales.

A study finds bank customers using digital banking channels are more loyal than those using branches who are more susceptible to switch.

Convenience in banking takes on a new meaning in a digital world where all organizations are as close as a computer or mobile device.

With multiple mobile payment apps available for banks and credit unions to offer, is the better decision to build a proprietary option?

Can a traditional card issuer like Chase find success in a mobile wallet market already crowded with the likes of Apple, Google and Android?

Is anyone spearheading your organization's digital strategy? Here's what banks and credit unions should look for when creating this new role.

Branch banking is still preferred by many consumers, suggesting the omnichannel experience will be built on bricks as much as clicks.

Are banks and credit unions prepared as mobile wallet growth accelerates and new fintech players enter the market?

Despite an increasing level of awareness of mobile payment options, usage at point-of-sale retail locations remains low.

Millennial consumers want to digitize all commerce through their mobile cameras. Are banks and credit unions ready?

Mobile payments struggle to gain acceptance despite increases in mobile banking and alternative payment use.

People want banking providers to reward them for their relationship, and personalize the experience by knowing them better.

Digital account opening and multichannel onboarding solutions were some of the most prominent innovations demonstrated at Finovate.

Banks and credit unions need to determine if wearable banking is a channel that should be supported in the near term.

How should banks and credit unions respond to the newest innovations from Apple, such as the latest iPhone?

The banking industry needs to update online banking applications to reflect the potential of personalized, real-time money management.

Financial institutions can do more to provide a better user experience for the mobile-only customer.

Sitting on the sidelines is no longer a viable mobile payments strategy in banking, proven by new research from the Boston Fed.

While mobile banking is being used by an increasing number of consumers, research indicates that penetration is far short of potential.

How will today's banks respond to the needs of an increasingly demanding digital consumer who wants to use their phone for banking?

Increasing the use of digital technologies in banking opens door to growth opportunities and competitive advantages.