Digital Banking

Articles about digital banking, online banking strategies and trends in digital banking, with insights on the digital banking tools banks need.

Banks and credit unions need to improve mobile wallet offerings before digital consumers get comfortable to using non-bank alternatives.

A few years ago, Radius Bank had six branches. Today it has only one. How did they pull off this massive transition to an all-digital model?

The digital consumer expects an easy process for opening, onboarding and using their mobile banking relationship.

Before traditional financial institutions and fintech firms forge partnerships, they had best to understand the differences.

What lessons about technology adoption, gamification, data analytics and engagement can banking learn from this mobile app?

Providing an online experience that is seamless, intuitive and user-friendly will create a key advantage when competing for business customers.

Banking CIOs need to acquire new skills and assume new responsibilities while fostering a collaborative start-up culture.

To improve satisfaction and loyalty, banking providers must simplify both routine transactions and sales/service interactions.

Here are four primary alternative ways to become a more digital banking organization in the future of banking.

The banking industry must offer consumers the opportunity to open new personal, small business and wealth management accounts on mobile.

Cisco says traditional institutions must scramble to get a digital roadmap in place or risk losing as much as 35% of their profits.

Can mobile banking be offered on a paid subscription basis (like DollarShave Club), with added-value and non-financial benefits?

Soon everyone will have a live, interactive, two-way video branch. Face-to-face meetings will be just one button click away.

To survive the litany of challenges facing the banking industry, banks must urgently pursue a strategy built around digital simplicity.

The mobile banking standard of excellence is being set by the largest banks and by new challenger banks that have a mobile-first strategy.

The Financial Brand wants to see the best mobile apps in the banking world. Submit yours for inclusion in our upcoming showcase.

The ability to invest in mobile channels is becoming a primary differentiator in customer satisfaction among Millennials and minorities.

Apple is in a position to build a user interface that could provide the ultimate in banking services, without ever owning a bank.

Investment in an improved customer experience is not reflective of channel shift being made by digital banking consumers.

Political strategists tell us negative ads are more effective than positive ones. So why don't financial marketers use this strategy more?

Can smaller banks and credit unions keep up with megabanks when it comes to the mobile channel? Here's how one institution managed to pull it off.

This social media sentiment analysis is based on 29,000 online conversations mentioning "mobile banking."