Trendwatch: Mobile-Centric Bank Among First in the U.S.

Customers Bank in Pennsylvania has announced plans to launch one of America's first virtual banks built entirely on a mobile banking platform. See it here first.

Customers Bank says it plans to launch one of the first mobile-only banking platforms in the U.S. sometime in the third quarter of 2014.

“We see a tremendous opportunity for a bank to provide simple and user-friendly banking services to consumers and small to medium size businesses,” said Jay Sidhu, Chairman and CEO of Customers Bank.

Before taking over the helm at Customers Bank, Mr. Sidhu had been the CEO of Sovereign Bank from 1989 and its Chairman from 2002 until he “retired” in 2006. Once his non-compete expired, Sidhu rounded up a group of investors and acquired New Century Bank, an ailing institution in suburban Philadelphia, which he subsequently renamed Customers Bank.


Customers Bank has a robust mobile banking platform already today, with photo bill pay, remote check deposit and at-a-glance balances.


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On the surface, the notion of an all-mobile bank sounds like a radical idea — a massive departure from the branch-based model that has dominated the banking industry since money was invented. But the concept may not be as wild and crazy as it initially seems. It appears that Customers Bank is merely packing its standard mobile banking product into a branded, standalone service.

From a retail delivery perspective, this might not be a wholly innovative concept. And as a marketing strategy, the jury is still out. But from a PR angle, it’s sheer genius. All the bank has to do is build a separate website outlining its mobile offering and they can get all kinds of press (including this story here) touting the bank as a pioneer.

Some industry observers have likened to mobile-centric startups like Simple and Moven, but Sidhu’s idea is more similar to internet-only sub-brands borne from traditional brick-and-mortar institutions, like, a spin-off from the Bank of Wichita.

The bank’s existing mobile banking app is currently available for download on iPhones and Android devices. The app is built by Malauzai Software, a provider of mobile banking solutions for community-based institutions. It’s unclear if the app will be retooled or upgraded significantly for the rollout slated later this year.

Sidhu is already aggressively promoting its current mobile banking service on the bank’s website. All six of the gigantic rotating panels on the site’s homepage are dedicated to mobile banking.

“Our research indicates that over 50% of households in the U.S. have not visited a bank branch over the past year,” Sidhu notes.

Customers Bank purchased rights to the domain, which was originally created back in 2002. Currently redirects to the Customers Bank website page about its current mobile banking lineup. If you get the domain confused and try loading, you’ll end up at a random ecommerce site like (selling car tires).

Customers Bank is a community-based, full-service bank with assets of approximately $4.1 billion. The bank operates 14 branches in three states: Pennsylvania, New Jersey and New York.

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