4 Tips to Create an Engaging Mobile-Optimized Experience for New Accounts
Bankss must build an experience that accommodates the limitations of mobile devices as well as capitalizes on their advantages.
Mobile Banking
Articles about the future of mobile banking, mobile banking apps, and banking in mobile channels like iPhones, Android devices and tablets.
Five Ways to Accelerate Adoption of Digital Payments
Helping people adopt digital payment services improves engagement and increases revenue while decreasing attrition.
Banking Fails to Serve Older ‘Digital Native’ Consumers
Millennials may be more likely to embrace the 'next best thing' in mobile banking, but Boomers are the segment with the most potential for growth and profits.
Consumers Crave More Advanced Digital Banking Features, But Who Will Deliver?
As consumers' expectations balloon, satisfaction with the digital banking experience is sagging. Who will rise to the challenge?
Being a ‘Digital Bank’ Goes Beyond a Pretty App
Becoming a 'digital bank' provides an opportunity to improve the customer experience, reducing costs and increasing revenues.
Digital Banking Strategies for Small Business Customers
Financial institutions are leaving money on the table by not providing the products and services that small business customers want.
Leading the Way in Digital Banking
Michelle Moore, Head of Digital Banking at Bank of America, shares the mobile strategies that have helped make BofA a leader in digital banking.
Conversational Banking Will Transform the Financial Services Industry
Combining the power of artificial intelligence and social messaging, chatbots yield increased engagement with decreased costs.
Building a Better Experience in Banking
Brian Solis writes that a focus on digital channels, being customer-centric, and using a great design results in a better banking experience.
Mobile Commerce to Dominate Desktop
Mobile payments, mobile commerce and mobile banking are increasing worldwide as consumers move from desktop to mobile for daily transactions.
Should Banking Build an Internet of Things (IoT) Strategy?
Banking providers need to be prepared to respond to an increasing array of IoT opportunities, especially in the payments space.
14 Steps to Providing a Digital ‘Bank of the Future’ Experience
Improving traditional bank and credit union user experiences requires a combination of advanced design and digital technology.
10 Ways to Improve the Digital Banking Experience
Banks and credit unions should follow these digital customer experience strategies to gain market share, lower costs and increase revenues.
19 Awesome Mobile Banking Apps From Banks and Credit Unions
Here are some of the features that make a mobile banking app great, with examples of banks and credit unions that have deployed them.
Digital Channels Must Support Retail Banking Strategy
To create optimal digital channel experiences, there should be alignment with physical channel delivery and integration with social channels.
The Smartphone Is The New Bank
Mobile payment research provides insights into consumer needs that can drive adoption, satisfaction and long-term profitable relationships.
Leveraging Mobile Banking Apps For Two-Way Customer Communication
Technological advancements now enable voice calls, video chats, instant messaging and screen sharing at the touch of a button — all from with your mobile banking app.
Are Banks Really Committed To The Customer Experience?
Everyone in banking is talking about the "customer experience," but how many banks and credit unions are actually doing something about it?
User Experience Crucial to Mobile Banking Usage
Research finds that mobile design and customer experience ratings are strongly correlated to mobile banking app adoption and usage.
5 Ways to Build Better Mobile Banking Solutions
To successfully champion digital transformation in the banking industry, leadership teams need to carefully weigh their mobile options.
New Mobile Payments Tool Makes Transactions as Easy as Texting
This pioneering new feature enables users to make secure payments from any mobile app that uses a smartphone's keyboard, and do so in about five seconds.
Digital Consumers Forced to Open Accounts in Branches
Most digital account opening processes still require a customer's ability to visit their local bank branch.
